Good overall experience with my first car rental.

The rental location is about six or seven kilometers from the airport exit. After calling the rental company, they replied that I need to take a skytrain for one stop and then wait for the shuttle at the station. The rental process was relatively simple, but I only got a JEEP (originally booked a Toyota Corolla). The car was in acceptable condition. The return process was straightforward and convenient.

Very efficient service, the car was in good conditions.

Pickup took more than 30 mins, first time the driver didn’t stop even after waiving hands... finally when I reached the rental agency, they forced me to buy insurance as they won’t honor the complimentary insurance and I have to buy the insurance from them even though I said I don’t need it as my credit card covers the Collision damage.. at the last moment I wasn’t saving enough by switching to another agency and was already running late for my trip...

The car given to me was smaller than expected. I paid for an intermediate vehicle and received a hatchback.

The vehocle as described was not available. It was suggested to me that a little Kia would be replacing it. I would not have been able to fit in that vehicle and therefore had to upgrade to a Ford Taurus. Service was awesome and agent/desk persons were the most helpful. However, the city insane road work made it laborious to find our way back to the drop off location.

Everything was really good. The only issue I had was with the onboard GPS who seemed out of sinc. ie: telling us to turn , when already half way in the turn.