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Disappointing experience. The Hertz representative turned up 25 minutes late, additional charge made

Reviewed: Tue, Aug 25, 2020
About Hertz: 8.0 /10
Hertz took an unexplained payment of £59:86 from my credit card despite the fact that I returned the car with a full tank of fuel and in perfect condition. I already had excess insurance cover and so declined this when I picked up the car.
About QEEQ: 8.0 /10
QEEQ did not advise me that I would be charged an additional amount by Hertz so the very competitive price they offered would appear to be a con.
Economy | Renault Clio or similar

Relevant Reviews on Hertz in France

Nelson Jerry

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Reviewed: Sat, Jul 19, 2025
About Hertz: 6.0 /10
The car exchange location was at the Gare du Nord in Paris, but the navigation based on the address was incorrect. It was also France's National Day, and the store closed early, resulting in an additional 50 euros in parking fees for an extra night. Then, the next day I found out there was actually a key dropbox available for after-hours returns, and I could have just left the key there.
About QEEQ: 8.0 /10

Adela Quiller

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Reviewed: Wed, Jun 19, 2019
About Hertz: 10.0 /10
Efficient
About QEEQ: 10.0 /10

Byron Bertie

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Reviewed: Wed, Aug 22, 2018
About Hertz: 4.0 /10
Pushing insurance

Wendy Wordsworth

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Reviewed: Fri, Jul 25, 2014
About Hertz: 8.0 /10
The service was too slow, and the attitude was mediocre.
About QEEQ: 10.0 /10

Osborn Nico(l)

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Reviewed: Wed, Jul 22, 2015
About Hertz: 10.0 /10
The car provided was exactly the same as the one booked, and the customer service during the car pick-up was excellent. The car had no issues throughout the journey. As Hertz was closed when I returned the car, I simply left the keys and the parking card in the dropbox.
About QEEQ: 10.0 /10

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