Standard

They added insurance without my consent. I never left the city, so why do I need roadside assistance coverage? The service documentation is incomplete.

Pretty good. There were many people picking up cars, but there were also plenty of staff at the counter, so waiting a bit was normal. I bought the most comprehensive car insurance on QEEQ, and when picking up the car, they asked if I wanted to buy personal accident insurance. After thinking about it, I decided to purchase it—4 people, 7 days, totaling $250.58. They also asked if I would refuel the car myself when returning it. I chose to refuel myself, and there are many gas stations near the airport, which is very convenient!

Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time. Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels. I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks. On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls..... On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!! We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further

Great booking platform and customer service excellent apart from having no real influence over the car companies

Pick up location made me wait for over an hour for car availability then gave me an upgrade since no car was available for the class I booked. It was ok as the pick up location had a bunch of stores around, so just came back after an hour. Needed to change my return location, 15 minute wait on phone but was able to change no problem.

Was easy to book on QEEQ

i have one comment: budget need to check the car alignment beforehand. my rental car was shaking on 60 miles per hour.