Bad Customer Service at Pick Up location

The car I actually got was a Mazda CX-9. It drove quite well, but large cars are more prone to scratches, so you need to be cautious about that. Overall, the car had no issues and had already been driven 50,000 miles. I drove a total of 250 kilometers and spent about $36 on fuel.

Very satisfied

It was the first time my car was downgraded, which was frustrating. However, we left quickly because we had other plans.

I arrived at the store past the reservation time, only to be told there were no cars available and I would have to wait. The duration of the wait was unknown. After a while, they said there was an SUV available for an additional charge. I declined and waited about an hour before they claimed a car was available, a Honda Accent. The car had just been returned and was not washed. It was cold in New York, so they couldn’t wash the car. I was not familiar with the Accent and it sounded odd. I asked the staff about the car size, and they responded 'Full size'. After repeated confirmation, we started the paperwork. The staff secretly added extra items and then asked me to sign. I questioned the amount, and he claimed it matched the order. I had to show him the order for him to remove the extra items. When I finally got the car, it was a Hyundai Accent, not a Honda, which was small and extremely dirty. I couldn't see out of the car and it was undrivable. After arguing with them, they finally gave me a car of the same class as per the order, but it was still dirty and the wiper blades were ineffective, so I had to make do.

Speedy Service. Good Car

Good App for renting car.Easy to use.