The agent will remind you to take photos when picking up the car. Although they didn't check very carefully when the car was returned, I think it's better to be cautious and keep videos!

Very satisfied, truly a well-known local car rental company.

I have rent 2 car with small type, and the staff is advise us to upgrade to the medium size due to exceed of the luggage storage issue, is reasonable and acceptable. But 1 of our car aircon is not cold and when returning of vehicle we have topping up the gas to the level we collecting our vehicle but when the staff come to our hotel for collection they has request us to pay them 5 euro per car for the gas top up. Is ok for me to give them 5 euro car but we has purposely drive the car very far away only to top up the gas in order to get penalty.. but in the end we still get penalty 5 euro per car.. Overall experience is great just have to clarify with the staff before collecting the car.

The car was not the VW Polo that we booked but apparently in the same class (Hyundi i20). The rental office was easy to find and the staff very helpful and courteous. Car was in good condition.

The car was nice and clean and the staff was very helpful. A bit of confusion when I returned the vehicle earlier than the original booking time, even though I phoned to pre-arrange it, but that just meant waiting an extra 10 minutes so it wasn't a big deal. Very pleasant surprise that the vehicle was an actual Nissan Note and not a cheap equivalent (Fiat etc)

An easy booking experience. Not my first time using easyrentcars.com but still a good impression of their process.