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Not good experience for my first time car rental with Apex. Unfriendly staff and no service mind

Reviewed: Thu, Aug 6, 2020
About Apex: 6.0 /10
I picked up the car at the office at 9AM on last Sunday but experienced with the unfriendly, no service mind male staff at the counter. After we got in to the car, we noticed that the seatbelt at the back seat didn't work just before we drove out. Then the female staff was still care enough and changed the new car for us, but didn't talk anything, just kept me the key and disappeared. My first time worse car rental experience in NZ!
About QEEQ: 8.0 /10
I rented the cars with this app 3 three already and it's very amazing and easy to book
Compact | Toyota Corolla or similar

Relevant Reviews on Apex Wellington Airport

Leif

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Reviewed: Fri, May 19, 2023
About Apex: 2.0 /10
Even though it was supposed to be a Mitsubishi, they gave us a different model, which was actually smaller. They insisted it was the same model.

Nora Violet

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Reviewed: Fri, May 19, 2023
About Apex: 2.0 /10
The car was supposed to be a Mitsubishi, but I received a different model, which was smaller than the Mitsubishi. They insisted it was the same model.

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Compact | Toyota Corolla or similar
Reviewed: Wed, Jun 28, 2023
“Great experience”
About Apex: 9.0 /10
Second time I have used this provider. Both times have been easy and straight forward. Staff very friendly and helpful. Would recommend to those travelling to NZ.
About QEEQ: 10.0 /10

P.Jain

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Compact | Nissan Tiida 2 Doors or similar
Reviewed: Tue, May 19, 2020
About Apex: 8.0 /10
Good
About QEEQ: 9.0 /10
Good

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Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Nov 18, 2019
“vehicle ran well. didn't like the push button start with key less remote”
About Apex: 8.7 /10
drove in a vehicle have booked for. a bit wait for both pick up (Wellington airport) & drop off (Auckland airport), not that smooth. counter staff at pick up didn't introduce his products, had to offered myself. they should get more stuff on both ends to reduce the queues faster.
About QEEQ: 10.0 /10

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