excellent experience!

Satisfied

The car rental counter staff told me that LIS insurance is required by California law, claiming it's mandatory. Who would dare to break the law? They are deceiving customers! Don't fall for it! Don't expect the car rental company to help you get justice... I won't use this service again!

The car unfortunately was distinctly average. It was booked as a full size car. I was a little surprised how low to the ground and uncomfortable it was. The guy in the desk convinced me to buy a tank of gas. I never fall for this but he insisted it was the cheapest around. This was in fact a lie. All the gas stations around were cheaper. Lesson learnt, I won’t fall for this again. Even the gas stations close to the airport were 20-30 cents cheaper. I also emailed thrifty about the several chips on the windscreen that I was not happy about. They never emailed or contacted me back and I was nervous the whole trip because one had some very small cracks coming from it.

The car was awesome and as expected and great value for money. It took over an hour to get my car, when my parents took Avis and took 10mins to get their car. Both Dollar and Thrifty are the same company and have the same car line. Not good and would go with another car company because of this. Drop off was great with an excellent lady that helped us out.

Like: Friendly staff. I came earlier to pick off the car. No problem. Came half an hour later than expected to drop it off, no problem, no extra fee. I forgot a wallet (with no cash) in the car after dropp off, and they phoned me at the airport and I got it back within 15 minutes.
Dislike: Actually, everything was perfect.