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Search for ESSENCE Car Rentals in Orlando

Terrible and unreliable

Reviewed: Sun, Mar 31, 2019
About ESSENCE: 2.0 /10
I paid in advance 3 weeks prior for reservations for a car I was going to need once I got to the airport. The company lost canceled or lost my reservation... and had to seek another car rental which cost more money and over 4 hours of aggravation at the airport. A terrible experience and start to a vacation we planned in advance. Would never refer anyone to this company, was told by other car companies that they are know for doing this like this to other people. I’m seeking to dispute the charge on my credit card. A major pain now deal with all this crap!!
Toyota Yaris image
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Economy | Toyota Yaris or similar

Relevant Reviews on ESSENCE Orlando - Airport (Florida)

S.VanOrden

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Compact | Nissan Versa or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Jan 9, 2020
“Not convenient!”
About ESSENCE: 8.0 /10
Not enough staff working there. Had to wait for a long time to get our car. Staff tried to scare us with issues concerning insurance even though we assured them that we had adequate coverage. Car was new and in great condition. No complaints about the car.

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Economy | Toyota Yaris or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Sep 24, 2019
About ESSENCE: 7.3 /10
The counter staff when we picked up the car was very friendly, but a bit slow. When we got our car I said it smelled funny, they said it was a car spray. The smell turned to a smokey smell after the spray wore off. Thankfully we didn't drive long distances, but the small was bad. During pick up it was not mentioned that return shuttles only occur every half hour, whereas pick up was anytime upon request. This would have been good to know.`
About QEEQ: 8.0 /10

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Economy | Toyota Yaris or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Jul 16, 2019
“Very pleased with staff, ease of rental & return”
About ESSENCE: 8.3 /10
Staff was excellent, especially Bella.
About QEEQ: 8.0 /10

R.Schlachter

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Full Size | Toyota Camry or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Thu, Mar 14, 2019
“I have submitted my complaint to your customer management centre and looking for refund on contract!”
About ESSENCE: 2.0 /10
Would not honour my prepaid rental contract with them! Terrible car, with dents, scratches, scrapes, 2 bald tires! Charged me upgrading for the same Camry car I had originally booked and paid for WTF!!!
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L.Burton

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Economy | Toyota Yaris or similar
ESSENCE
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Fri, Mar 1, 2019
About ESSENCE: 8.7 /10
the car was great but the return procedure was slow due to miscommunication and a very obnoxious older gent who ran the place.

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