It was horrible

Terrible experience as it took more than 2 hours to pick up the car. Only one person on the counter and two customers in front of me in the line. My turn came after 90 minutes. They came up with another addition of $46 to add to our own insurance and which was not listed when we had booked the rental. When we did the drop off we had to wait more than 30 mins for the shuttle. It is supposed to be pickup within 15 mins but the person on the first shuttle did not take us even though he was going to airport but not for our Airlines. He told us the next driver will take us for our airline which makes no sense. The second driver also tried to go the same that next driver will take you for United but we had to tell him we couldn’t wait another 15 mins so please drop us.

The car was not mechanically sound. You could not drive it over 55 mph. Counter help did not know what they were doing. I never got my contract that they were suppose to send me on email. No receipt. The price did not include what major car companies waived. (extra driver, toll roads, etc) Paid $35 for tolls that I used $3,50.

Car was only 3/4 full of fuel and I had to bring it back full or I would have gotten charged it. Other wise happy with company.

Charged an additional unlisted $220 for insurance deductible.... Straight robbery. According to the counter clerk it was not an optional fee. Will never use this service agai.

We had to get extra insurance that never show when we book. The staff was kinda aggressive when we dinied some options she mentioned. Inside car, windows are dirty. They didn't clean it.