Very confusing when going through the car rental expereince at the counter.

P.Cernohous

United States

Reviewed: Sat, Mar 30, 2019

About Advantage: 8.0 /10

Had to go back and revise my contract for I had requested no insurance coverage but it was included in my final contract. Same for roadside assistance. Misunderstood the counter agent on what was being offered. Had to contact them and have it dropped for I did not want this service once I had signed for the rental.

About QEEQ: 7.0 /10

Compact | Nissan Versa Note 2 Doors or similar

9-day rental

Relevant Reviews on Advantage Phoenix International Airport

L. Bryne

United States

8-day rental

Full Size | Toyota Camry or similar

Reviewed: Mon, Nov 18, 2019

“Thankfully we did not face huge lineups to tent the car like I have with other companies”

About Advantage: 9.7 /10

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

About QEEQ: 10.0 /10

Easy to use.

T.Henke

United States

9-day rental

Full Size | Toyota Camry or similar

Reviewed: Thu, Oct 10, 2019

“PISS POOR”

About Advantage: 4.0 /10

No, I was expecting a Toyota Camry. The Outlander and other options were not an equivalent product. At High way speeds the Outlander is noisy to a point you had to turn up the radio. The vehicle was beat up and missing body parts. Upon arrival the car was filthy and I made the center wash the vehicle before I would accept it. The Outlander had a 50% less fuel economy than the Camry expected. This is a classic example of bait and switch to the consumer. I NEVER RECEIVED A FINAL INVOICE FOR THIS RENTAL

T.kornbau

United States

10-day rental

Full Size | Toyota Camry or similar

Reviewed: Sat, Mar 23, 2019

About Advantage: 9.7 /10

Had to wait over two hours in line to get to the rental counter. Way too long!