Tried to change to earlier pickup time online. Was impossible to do so I had to wait 3 hours at airp

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

Called fox lost and found 7 times. Never received a call back. Lost and found never answered the phone. I left my handicapped placard in the vehicle , maybe it fell under seat. Conned into buying sun pass. Very disappointed with fox. Waited arou d 45 min. To check in. Disgusting.

I was very disappointed in the time I had to wait to pick up my car. I arrived at the time that I had specified when I rented the car online, as did the other people in line. There should have been more than one person on duty for the number of cars that were reserved for that time.

I had to wait over a hour. There were only 2 people working on a Saturday evening

The car was fine, but the wait time was almost 2 hours. Only 2 agents working. But I did get an SUV at a great price