Traumatic.

Not bad, just average.

Both picking up and returning the car were extremely convenient and fast. I originally booked a Mercedes C-Class, but since it was unavailable, they upgraded me to a Volvo XC60 for free, which was fantastic for highway driving.

The car was a free upgrade. Very nice and spacious. Unfortunately, Hertz counter in Memmingen airport opens a little late for our flight. We arrive at ~7 am and the counter used to open at 7:30 which was fine. Last time someone showed at 7:50 and told us they actually open at 8:00. This will leave us to wait 1 hour to pick-up the car on future bookings.

Super awesome price tracking feature. We got to save 22% on what we were willing to pay when we booked.

Terrible company. Staff at the counter extremely unpleasant and not providing the right informations during the contracting process. The detailed condtion of the vehicle have not been sent by email and the paper delivered at the desk was reporting 15 damages only in German. I parked the car in a garage and never on the road and I have been charged for a 1cm (!!) scratch, that I did not cause, on the alloy wheel for 280 Euro. ... cheating on the customers to make money in this way. Horrible commercial behavior. Never anymore Hertz in my life.

Smooth and friendly process as usual.