Disappointing

The car pickup process was relatively simple and unlike car rentals in Croatia, they didn’t use deceptive practices to sell insurance.

The pickup process was convenient, but unfortunately, they didn't provide the Highlander we had reserved.

They didn't inform us that we had to park in a designated lot when returning the car. No vehicle inspection was done upon return. Two days after returning home, we received a huge fine because they couldn't find the car! It was clearly their mistake, but they made the customer pay for it!

良い

I followed the instruction about pick up. I sent text and sent a message by live chat when I arrived the airport but never had reply until I phoned the company. It took more than half an hour to come and pick me up. I've lost the time!!