Counter Service Terrible!

S.Graham

United States

Reviewed: Wed, Mar 20, 2019

About Advantage: 5.7 /10

I had prepaid for the rental. I still waited in line for 50 minutes. The Advantage staff member (Kenny) was not informative. I was very rushed through the process. Nothing was explained! If I don't initial and sign as directed I won't be able to rent the car? I was past an hour into the process by then and did not feel like starting over. I over paid $30.00 for the refueling because I refueled the vehicle before I returned it. The Refuel Purchase Option was not explained! I was just told to initial. I will not deal with Advantage again!

Economy | Toyota Yaris 2 Doors or similar

15-day rental

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R.Newman

United States

11-day rental

Standard | Toyota Camry or similar

Reviewed: Tue, Mar 19, 2019

“Tried giving me a minivan after complaining all of a sudden they had what I reserved”

About Advantage: 9.3 /10

Give you what you paid for without a fight

About QEEQ: 10.0 /10

United States

14-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Fri, Mar 1, 2019

“satisfactory”

About Advantage: 7.7 /10

yes because i was up graded with no additional charge because on final bill they tried to add double fuel charge, as the car was brought back full..

About QEEQ: 8.0 /10

B.Jones

United States

3-day rental

Full Size | Toyota Camry or similar

Reviewed: Thu, Feb 21, 2019

“Scratched Smelly Car”

About Advantage: 4.3 /10

The car has multiple drapes and scratches on exterior. Car interior smelled like a smoker owned the car. Right front tire began losing air first day after renting

Jesse Gow

United States

14-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Wed, Dec 26, 2018

“Quick online booking,zero communication between third party online and front desk staff”

About Advantage: 8.7 /10

Upon arrival i was very miss lead on the options i had previously purchased.at the time of of arrival i was told of no insurance,a small 3 cyl car and no discount for 1 day early return.i was charged a extra 300$ for insurance when clearly i had purchased it already online beforehand.myself being calm and asking what was the excuse for the extra charges,the front counter staff had zero explanation for extra charges and wasnt provided with honest straight answers on my paper work i had provided,they were just quick to get my credit card funds.being accomadating to my requests,they had “granted” me a complementary upgrade vehicle which was the exact one i had payed for online anyway. For the next 2 months i have once again booked my rental vehicle through you guys again hoping to see what future changes can be applied Jesse gow

a satisfied customer

United States

8-day rental

Intermediate | Hyundai Sonata 2 Doors or similar

Reviewed: Mon, Jul 16, 2018

“Simple is Great”

About Advantage: 8.2 /10

Like: The vehicle that I received was one that I like and it only had 12,000 miles. As a mid-size it had lots of tech bells and whistles, but didn't have an onboard GPS and console map display. Friendly staff that made it simple.
Dislike: Nothing you can really do about the location of the rental car pickup. It was OK but not really close to the airport.

Counter Service Terrible!

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