Apex is great.

The car was a bit long in the tooth...about 140k miles and it showed

Picking up the car took a while as there were quite a few people waiting in a queue. However, once I had completed the paperwork, all went pretty quickly. They didn't have the car I ordered, but gave me a 4 year old RAV4, which was a lovely car, so no complaints about that.

Easy process from your website, competitively priced with a services which me tmy needs.

Understanding of what was covered in insurance was unclear

It wasn’t for this particular experience but for another incident that we had a lot trouble picking up the rental vehicle. This was in Gold Coast Australia. Our pick up time was at 4pm but we couldn’t arrive until 5:15pm. No one from apex was available because it has closed. We couldn’t pick up the car until the next day. It brought a lot of headache and anxiety. I do emphasize that when you book online for future reservations please make it in BOLD letters or an extra prompt indicating that we need to pay extra for after hour services and to indicate the time of your closing. That was a very unfortunate experience when we arrived at the parking lot to only find out it was closed and this was after we called 5 times without an answer.