Everything was good.

We didn't check thoroughly at the start. After four to five days of driving, the weather got hot, and we found the air conditioning wasn't working. After reporting to customer service, their staff gave us a replacement vehicle (which took a six-hour round trip). Really appreciated their effort! Great service! Thank you!

Response time is extremely slow. Problems are not resolved in a timely manner. Each query takes several hours for a reply. The staff at pickup and drop-off were mediocre in attitude. They did not explain the car's features. I rented the car for over ten days without music; only on the last day did I hear back about returning the car a day early without a refund. If I were to rate them, it would barely pass with a 60.

The car was great and the staff that we dealt with were wonderful. My only complaint is that the drop off location for the car in the confirmation email was listed incorrectly (was listed as 7 Sabre Court and should have been 26 Cataline Drive). Other than that, it was a fantastic experience.

The counter staff was nice and helpful, it’s the condition, age and dirtyness of the car that was not acceptable...

Dislike: The extras for the toll charges. to way too much as the extras >50% of toll value.