You get what you pay for!

P.Warren

United States

Reviewed: Sun, Mar 3, 2019

About Advantage: 4.3 /10

I stood in line for over 45 minutes to get checked in to rent my car. There were 38 people in line and (3) THREE people at the service counter. Every person took approximately 15 minutes to get checked in!!! It was exhausting! Then trying to navigate the return was was even more disastrous!

Compact | Nissan Versa Note 2 Doors or similar

27-day rental

Relevant Reviews on Advantage Phoenix International Airport

T.kornbau

United States

10-day rental

Full Size | Toyota Camry or similar

Reviewed: Sat, Mar 23, 2019

About Advantage: 9.7 /10

Had to wait over two hours in line to get to the rental counter. Way too long!

About QEEQ: 10.0 /10

S.Graham

United States

15-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Wed, Mar 20, 2019

“Counter Service Terrible!”

About Advantage: 5.7 /10

I had prepaid for the rental. I still waited in line for 50 minutes. The Advantage staff member (Kenny) was not informative. I was very rushed through the process. Nothing was explained! If I don't initial and sign as directed I won't be able to rent the car? I was past an hour into the process by then and did not feel like starting over. I over paid $30.00 for the refueling because I refueled the vehicle before I returned it. The Refuel Purchase Option was not explained! I was just told to initial. I will not deal with Advantage again!

R.Newman

United States

11-day rental

Standard | Toyota Camry or similar

Reviewed: Tue, Mar 19, 2019

“Tried giving me a minivan after complaining all of a sudden they had what I reserved”

About Advantage: 9.3 /10

Give you what you paid for without a fight

About QEEQ: 10.0 /10

United States

4-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Fri, Feb 15, 2019

“Not Sure I Would Do That Again”

About Advantage: 8.3 /10

Customer service at desk was wonderful

E.Boyer

United States

18-day rental

Economy | Nissan Versa Note 2 Doors or similar

Reviewed: Sun, Feb 10, 2019

“Not informed car was diesel. Had nicks and dents in sunlight. No AC for duration.”

About Advantage: 4.3 /10

Called customer service 7 times got platitudes from different people. No resolutions offered. Expected me to drive 3 hours to Phoenix to trade car. And 3 hours back to where I was staying. Automatically offer $50. Off when returning car. NOT HAPPY!!!

You get what you pay for!

Relevant Reviews on Advantage Phoenix International Airport

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