Quick online booking,zero communication between third party online and front desk staff

Jesse Gow

United States

Reviewed: Wed, Dec 26, 2018

About Advantage: 8.7 /10

Upon arrival i was very miss lead on the options i had previously purchased.at the time of of arrival i was told of no insurance,a small 3 cyl car and no discount for 1 day early return.i was charged a extra 300$ for insurance when clearly i had purchased it already online beforehand.myself being calm and asking what was the excuse for the extra charges,the front counter staff had zero explanation for extra charges and wasnt provided with honest straight answers on my paper work i had provided,they were just quick to get my credit card funds.being accomadating to my requests,they had “granted” me a complementary upgrade vehicle which was the exact one i had payed for online anyway. For the next 2 months i have once again booked my rental vehicle through you guys again hoping to see what future changes can be applied Jesse gow

Economy | Toyota Yaris 2 Doors or similar

14-day rental

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A.Rosenson

United States

3-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sun, Dec 1, 2019

About Advantage: 8.3 /10

Car was great, but the computer system was down so it took us over an hour in line to get to counter to rent the car. There were about 20 people in line when we arrived and no one at any other counter in the airport

United States

3-day rental

Full Size | Toyota Camry or similar

Reviewed: Fri, Oct 4, 2019

About Advantage: 7.3 /10

I waited longer than necessary to pick up the car. There was only one attendant at the counter. It was a 11:00pm pick up.

About QEEQ: 10.0 /10

M.Chavez

United States

4-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Thu, Sep 26, 2019

“Very satisfied and I will rent through easyresters again”

About Advantage: 9.3 /10

They were helpful at the check out counter but even more helpful and quicker on the return Very pleased with their service

About QEEQ: 10.0 /10

Very helpful on the phone when I called with questions and needed assistance. I am very satisfied

George

United States

7-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Tue, Apr 2, 2019

“Good experience”

About Advantage: 8.7 /10

Service as good or better than big name renters

About QEEQ: 8.0 /10

P.Warren

United States

27-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sun, Mar 3, 2019

“You get what you pay for!”

About Advantage: 4.3 /10

I stood in line for over 45 minutes to get checked in to rent my car. There were 38 people in line and (3) THREE people at the service counter. Every person took approximately 15 minutes to get checked in!!! It was exhausting! Then trying to navigate the return was was even more disastrous!

Quick online booking,zero communication between third party online and front desk staff

Relevant Reviews on Advantage Phoenix International Airport

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