Quick online booking,zero communication between third party online and front desk staff

Jesse Gow

United States

Reviewed: Wed, Dec 26, 2018

About Advantage: 8.7 /10

Upon arrival i was very miss lead on the options i had previously purchased.at the time of of arrival i was told of no insurance,a small 3 cyl car and no discount for 1 day early return.i was charged a extra 300$ for insurance when clearly i had purchased it already online beforehand.myself being calm and asking what was the excuse for the extra charges,the front counter staff had zero explanation for extra charges and wasnt provided with honest straight answers on my paper work i had provided,they were just quick to get my credit card funds.being accomadating to my requests,they had “granted” me a complementary upgrade vehicle which was the exact one i had payed for online anyway. For the next 2 months i have once again booked my rental vehicle through you guys again hoping to see what future changes can be applied Jesse gow

Economy | Toyota Yaris 2 Doors or similar

14-day rental

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L.Carbone

United States

10-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Thu, Sep 26, 2019

About Advantage: 9.0 /10

The drop off person at the airport was very nice and gave great customer service.

About QEEQ: 9.0 /10

K.Goodine

United States

4-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Sat, Aug 31, 2019

About Advantage: 9.0 /10

the only complaint was a very poor job of cleaning the windows, I picked the car up late at night the car was very clean but when I hit the freeway with oncoming lights I couldn't see I had to pull over and wipe the windshield inside and out with a shirt

About QEEQ: 8.0 /10

United States

14-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Sun, Apr 7, 2019

“Great car but only average experience.”

About Advantage: 9.7 /10

The car was awesome, except for one tire which had a slow leak when we got it. We ended up spending a bunch of money filling it with air everyday and then eventually getting it patched ourselves when easyrentcars told us they would not pay for it, but we could drive (2 hours) to the pickup location to get a different car.

About QEEQ: 8.0 /10

R.Sawatsky

United States

6-day rental

Full Size | Toyota Camry or similar

Reviewed: Mon, Feb 25, 2019

“We were not impressed having to wait in line for 3 HRS to get our car.”

About Advantage: 8.0 /10

Car was average when we finally got it after 3 hrs. in line. Staff did nothing to speed things up, at times making jokes about the wait.

About QEEQ: 7.0 /10

United States

9-day rental

Intermediate SUV | Hyundai Santa Fe or similar

Reviewed: Sat, Jan 26, 2019

“Arizona desert dash”

About Advantage: 7.3 /10

The billing that we got was very confusing. On our bill we were charged $421 for a refuelling fee at $8.99/gal. We returned the vehicle full of fuel as the bill states,so what is this refuelling fee? If the $421 is for something else then call it what it is, I even asked what it was but wasn' t given an explanation

Quick online booking,zero communication between third party online and front desk staff

Relevant Reviews on Advantage Phoenix International Airport

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