When returning the car, the staff said the driver's seat was dirty and we had to pay for it. But it was already like that when we rented it. Since the staff member at pickup wasn't the same person when we returned the car, the return staff insisted it was our fault. The stains looked old and not recent. Since we were in a hurry to catch a flight, we negotiated and ended up paying 160 yuan instead of the 200 yuan they initially demanded. The staff asked for 160 yuan personally to handle the issue, and we didn’t get a receipt. It was a really unfortunate experience.

The counter staff is efficient, making both car pickup and drop-off very convenient.

The car met my expectations. However Fast Rent a Car needs big improvement as they at=re too slow to process.

It is generally nice, but please check all scratches in time of check in, because they will count any scratch later Take in mind that they promise to give you back your hold amount after 2 weeks

I tried calling the number for Fast rent a car couple of times but calls were not answered. that was very disappointing.