Great

The car provided by the rental company was vastly different from the one I selected, not even in the same class.

The pickup point is a 5-minute drive from the airport. After arriving at the airport, we called the car rental company, and they asked us to wait in the airport waiting area for a shuttle. The customer service does not speak Chinese, but their attitude was good. The translation document that worked in the North Island was not accepted here on the South Island at Apex, causing a lot of inconvenience.

The efficiency in New Zealand is very slow

The Apex staff at both Christchurch and at Auckland were very friendly and helpful, making the whole process easy and stress free.

I found the QEEQ system very straightforward to use for searching and booking. The value for money was excellent.

Good service. We did notice a big chip in the windshield after we drove away...we took it back and it was repaired on the spot (hence the slightly longer pick up time.)