The car was a disgrace. Dented both front and back and all down one side. Large paint scrapes front and rear wings. Parked in a corner which made it very difficult to leave car park. Gold car rep totally unhelpful just kept saying it's all on record sheet, so took a number of photos for my records when i returned the car.

First car I was allocated, had many dints and scrapes, none of which were marked on the hire contract. Had to return back to the office where they changed the car. Was shocked to be charged for a tan of fuel when collecting the car on a full-to full-agreement . I am waiting for confirmation I have received a full refund without any handling charges.

An additional 'airport tax' charge had to be paid at the desk which I was not expecting and was told was mandatory. Would rather have been made fully aware of this beforehand so that I could have planned accordingly.

Surprise at how cheap the rental of a car for a week was soon changed to feeling ripped off! I would much rather have known about the 'airport tax' I was charged by Rhodium beforehand so that I could have done a fair comparison with other car rental companies.

The car was as expected. Counter staff polite and helpful.

Booking service was straightforward. Very good value for money.

When I arrived to collect the car there were no signs for Rhodium Car Hire. Eventually I was told by a stranger that they were actually Goldcar. If I had known I would have to deal with Goldcar I would not have made the booking. They are the worst company in Spain. Because I never took their extortionate insurance they managed to find 2 small scratches on the car when I returned it. They have charged me E500.00 to repair them. The work to fix them would only require 10 minutes of polishing and they were probably there in the first place but because the car was freshly waxed and polished I could not see them. I travel to Spain very regularly and this is the first time I have used the new Murcia airport so my choice of car hire was limited. In future I will use Alicante airport and go back to car hire companies that I know I can trust.