Kenya went above an beyond to add the best customer service we’ve ever received.

Counter staff professional and helpful.

Efficient booking platform.

Better cars

Great service

Yes it gets Confusing from with the pick it up and wait to drop it off because if you check on the GPS it’s sending you to your previous location and that the new location even though it’s like five minutes away but it would be appreciated if you take out the old address from your GPS system

First, you have to find where to wait for the shuttle. It’s not obvious, and calling Easirent just took me through a phone tree and then no one ever answered-rang forever. Tried twice. Then you ride to the pickup spot with a somewhat surly driver, about 10 minutes. Then you wait in a very long line, with only 1 customer service agent, who is snippy and telling everyone they have to have proof of EVERY DETAIL of their personal auto insurance. Your card isn’t enough- need to show comprehensive, collision, and liability in detail, or they won’t rent to you. THEN you wait 15 minutes for a teenager to retrieve your car. And then you can go on your way. Car was nice and clean, at least.

EasiRent might be the most misleading name of all time. Not only was the vehicle not what I wanted, it was so dirty and so smelly. I was forced to “upgrade” $87 just so I could get a clean car. Once I finally got the car, it was completely out of gas. Had to go straight to the gas station. I mean, really? They also give you a hard time about insurance. If you have your own, they don’t believe you. They make you pull up your car insurance info to prove it. Does any of this sound “Easi”? 0/10 never using again. Which is a shame because I rent 50-60 cars per year with work.