We were charged more than we were quoted, and this did not include the $500 deposit on vehicle dm

Professional & helpful counter staff. Management actively engages in solving clients issues. Good team work.

Decent booking platform.

The car was not what I reserved, and a step down in my opinion. They offered an upgrade in lieu of what i reserved, but the staff wanted more money. The rental facility was very poor, AC wasn’t working, staff was unimpressive. I also waited 45 mins in the scorching heat for the pickup shuttle at the airport. Overall, not a good experience.

This company is HORRIBLE! Don’t ever rent from this company EVER! The pick up location is a bus ride and then another bus ride to the place (we took a cab there and Lyft back to airport). The car was in terrible shape, dents everywhere, window had been broken into previously and was rusted. The inside of the car was so dirty and disgusting. The customer service was terrible as they made me pay $60 extra for more insurance even though I had my own. They told me I didn’t have enough for Florida, which is BS since I’ve rented cars many times on FLA before. Don’t be fooled by the low price, go anywhere else but here.

The staff lied repeatedly about the need for the Sunpass toll. We specifically asked if 95 was strictly a toll hwy and ALL 4 members of staff said yes. We asked a 3rd and 4th time if there was any route to get to Miami without using a toll road and were lied to. Even went so far as to tell us if we went on 95 without the Sunpass, we would be issued a $25 fine for each offense. Of course, once we got on 95, we saw that only 1-2 lanes required a Sunpass. They totally robbed us of an additional $30. Also, neither my husband or myself received a copy of the rental agreement and when we asked for a copy of the digital agreement we signed, we were told it would be sent to our email. No email was sent! Then, after waiting the 3-5 business days, I tried to call about the $250 deposit placed on my credit card. For three days no one answered the phone and I had to call my credit card company to get my deposit back! Nice clean car for a decent price, but the customer service are thieves!

Great experience