Not enough staff when picking up car.

Do not try to force people to buy stuffs if they say no. Car about the condition of the car you are renting my car was totally a mess. Bumper falling down, a lot of marks on a car!

Fox only has one shuttle bus to and from the airport. When there are many people, you have to wait a long time. The one-way trip from the airport to Fox takes about 15 minutes. Upon arrival, I had to wait for three shuttle buses before I could get on. At the company, I waited more than an hour to complete the paperwork. When I got the car, it wasn't washed, the gas tank was almost empty, and there was a collision mark on the front which they needed to record specially. The fuel level was only at 1/8, and they told us to fill it up ourselves and return it at 1/8. This is very unreasonable... Overall, the experience was very bad. The price wasn't much cheaper either. I strongly suggest choosing a larger company.

The staff was friendly at check-out and helped me to get a more comfortable car for not much more money than I was originally paying, but they did not explain that the surcharge for having Fox Rent A Car fill the gas tank was 30% tax. The fuel was astronomically more expensive than if I had filled up the tank myself! And, when I dropped off the car, the lady who checked me out was not able to explain the details of my additional charges on my bill so she sent me over to another man at the check-out counter. He looked and acted very perturbed by everything I asked about, when trying to get clarification of the charges on my bill. I also had to fill out an incident report for a cracked windshield from a rock that flew up from another car. I wasn’t very happy to get a bill for almost $500 for a cracked windshield that I could not have prevented from happening.

The booking online was relatively easy, and I had no problems with the reservation when I arrived at Fox Rent A Car. However, I was charged a foreign transaction fee for booking through this site, so I don’t know if I’ll use EasyRentCars again due to the unexpected foreign transaction fee.

Counter help lady was very nice but there was a line of 10-12 customers and within minutes the 3 people at the counter went down to 1. Nothing is automated at Fox. don't care that they are the cheapest. There customer service is so bad, we will never use them again

They did a lot of up selling to the point of annoyances