Returning the car took a while, but picking it up was okay. They promised to give me a baby seat and said they'd discuss it with the manager, but I never heard back.

Arrived at the store at 9:30 PM. The first floor was empty, and I only found an A4 paper directing me to the second floor after looking around. The process took about 15 minutes; the guy was wearing headphones, so he was slow. The store is entirely staffed by Indians, who are not very efficient. Returned the car at 5 PM. The whole process took 50 minutes because all the staff were busy. Unlike big companies like Hertz, they took a long time to check the car.

Adding an extra driver costs £10 per day, which was not stated on the website. Only found out upon arrival. No Chinese-speaking staff at the counter; there is a Chinese service on WeChat, but it takes a few hours to get a response.

Good and clean car! BUT the pickup and drop is NOT in the airport!!, it was hard geting in and out and took a lot of time ( ~1h), and it wasnt clear at time of reservation

Quick polite and friendly service.