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Search for FOX RENT A CAR Car Rentals in Phoenix

Way too long of a wait

Reviewed: Tue, Jan 29, 2019
About FOX RENT A CAR: 8.7 /10
The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.
About QEEQ: 10.0 /10
Dodge Charger image
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Full Size | Dodge Charger or similar

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

Paul Downing

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Standard | Dodge Charger or similar
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Reviewed: Thu, Dec 7, 2023
“delayed arrival handled professionally and competently.”
About FOX RENT A CAR: 8.0 /10
If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!
About QEEQ: 10.0 /10
I actuall got the charger requested!

k.brown

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Medium SUV | Chevrolet Equinox or similar
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Reviewed: Sat, Feb 20, 2021
“No amount of savings is worth two hours of indoor late night waiting.”
About FOX RENT A CAR: 8.0 /10
2 hour line to check in. Could have gone and rented another car for close to the amount. Your customer service offered nothing but excuses and "whatever".

Simi

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Full Size Van | Dodge Grand Caravan or similar
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Reviewed: Wed, Jul 10, 2019
“Good website bad service at rental car counter”
About FOX RENT A CAR: 8.3 /10
Was not happy with front counter lady she was rude and did not care how she inconvenienced us and offered no solutions to problem
About QEEQ: 10.0 /10
Great website will definitely use again

Gail

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Medium SUV | Jeep Grand Cherokee or similar
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Reviewed: Mon, May 6, 2019
“Will never use again”
About FOX RENT A CAR: 4.7 /10
The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

P.Hamm

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Medium SUV | Jeep Compass or similar
FOX RENT A CAR
Phoenix Airport(PHX)
Phoenix
United States
Reviewed: Thu, Mar 7, 2019
“Worst pick-up experience of my LIFE -”
About FOX RENT A CAR: 6.7 /10
I thought saving a 100 dollars on car rental for a week would be worthwhile I arrived for a 10:30 pick-up in Phoenix. The counter was located outside. It was 35 degrees. The line was took over two hours. I arrived at my destination at 3:00 a.m. It was cold, no one on the staff came and suggested the line move to indoors or gave explanation for the long wait -- it was TERRIBLE. The car turned out to be fine (to my delight) but could never trust using Fox again...and have made that known P

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