Not at the airport & a wrecked van to rent

When returning the car in the morning, no staff was present at the rental office. We waited for 10 minutes for someone to return from the airport and they prioritized helping a new customer first. The entire process from arriving at the office to finishing the return took half an hour. As a result, we barely made it to our flight after handling tax refunds, baggage check, and security. The rental office was informed of our return time in advance, so they should ensure enough staff during busy hours.

The store is outside the airport. Called staff to pick us up; the shuttle service was prompt.

Damage to back door lock made the car unsecure for duration of our trip, but staff were willing to exchange cars if we had required.probkem vwith only one branch us that there is no chance for on the road assistance easily available once you leave melbourne.

It was a nice a car (dodge) clean and nice to drive just a little to small for 7 people. But it did the job and we only needed it for a couple of days. So all good!

Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.