Good

Was very pleased with the Payless counter person who did not try to add on extras that were not needed He was polite and quick with check in

Responded to questions with important information

Took too long to get the car. Person kept trying to upsell me a vehicle I didn’t need for just 2 people.

Easy to book on line.

Excellent staff. Took care of an issue immediately. IAH airport.

The car wreaked of smoke. I tried to return it for something else and was advised Payless doesn’t guarantee non-smoking cars. What? I had this car for a week traveling to and from my daughters volleyball tournament all week. This meant my family would have to inhale this second hand smoke all week long. Your company name should be Careless not Payless because I ended up paying more for a roomier car when other agencies offer roomier cars within the same class. And of course Carelss again for your substandard, second-class and negligent service to customers who do not smoke. Unacceptable!

The drop off was confusing, the lane was blocked by cones, and it was not clearly marked. No one was available at Kiosk and the instrucions to continue on to the inside counter were not clearly visible. No other auto rentals require this extra step.