Good

Very satisfied, but the car's acceleration is a bit slow.

Overall, the car rental experience was satisfactory. The staff noticed our limited English skills and proactively used a translator device without pushing us to buy insurance. The vehicle was a bit old, possibly because we chose the cheapest model. It was quite noisy when driving, and there was one instance where it was hard to start the engine. Thankfully, we completed the trip smoothly.

Satisfied

No staff on duty and the keys were not left in the lockbox as agreed. I was stranded at the airport for two hours in 4-degree weather! According to airport staff, the lockbox for rental car keys was removed about six months ago, but the confirmation email from the rental company still directed me to the lockbox. The information is severely outdated.

Long wait time picking up the car. Would have been useful to have an existing check in line as had to wait a long time for people who did not check in online. Defeated the purpose of quick online check in.

QEEQ was great, helpful during booking process and smooth booking with rental company.