The clerk Megan was the very best! She was a big help in offering me a upgrade which I didn’t know h

Waited 2 hour in a line of 5 people in front of us and more people behind us, for car pick up. This started at 8:30 at night. The agent tried convincing us that the reserved economy car would not serve us and that we should upgrade to an SUV. He even said we would be getting a Kia Rio. He walks out to pretend to see if the car is ready. He returns saying that only SUV's are available. We go out to the parking lot and there are only around 6 Toyota Sierras and Ford Yukons total automobiles. The 3 agents were all trying to up sell all the customers instead of just telling them upfront that all the other cars were sold out. The Sierra was not cleaned well, no windshield washer fluid, tire was leaking air, and the "needs maintenance" warning stayed on during the rental.

I waited an excessive amount of time to get my car. Over an hour and a half. The staffing was very poor. When lunch time came the counter help went from 8 people to three. They should have had replacementS. The rest of the experience was fine but I will have to really consider whether Irent from Advantage again.

Like: Ease of dropoff
Dislike: the 1.5 hrs it took to stand in line to wait for service.

Like: Employees extremely helpful
Dislike: Waited 2 hrs to obtain service another 1/2hr to obtain the vehicle

Like: They were short staffed, but were pleasant.
Dislike: The long line wait!!!! Also, a piece inside the car kept falling down and hit my knee on it a few times.