Long queue while pickup

Waited 2 hour in a line of 5 people in front of us and more people behind us, for car pick up. This started at 8:30 at night. The agent tried convincing us that the reserved economy car would not serve us and that we should upgrade to an SUV. He even said we would be getting a Kia Rio. He walks out to pretend to see if the car is ready. He returns saying that only SUV's are available. We go out to the parking lot and there are only around 6 Toyota Sierras and Ford Yukons total automobiles. The 3 agents were all trying to up sell all the customers instead of just telling them upfront that all the other cars were sold out. The Sierra was not cleaned well, no windshield washer fluid, tire was leaking air, and the "needs maintenance" warning stayed on during the rental.

First car had very little tread on the tires and nothing like what I expected so I complained. Waited a very long time for a different car.

Like: The value proposition, the extremely efficient yet engaging salesman, the friendly return agent.
Dislike: Branding/Naming convention inconsistencies across the website & airport signage

Like: the rate I got was a great rate!
Dislike: I had picked up my car at around 1030pm and the lights in the parking lot where my car was parked were out making my pick up very dark. I had to use my phone for light to look over the car and was not happy about that.