good pick up, unfriendly drop off

I have just realised that I left my Apple airpods in the car when I dropped the car off. I have not been able to contact your Rome airport office to check if they have been found.

Platform was perfect for me

I had to wait almost one hour to get the car. There were two people serving the customers. At one point there was only one person at the counter. When I arrived I was second in line to be served and it took forever. Not a pleasant experience after a long trip! i must say that the return process was a breeze! fast and efficient!

Counter staff was extremely helpful and efficient. I was in and out in not more than 5 minutes. Mary Anne was the one who attended to me and she was exceptional, nothing short of excellent. The way she helped me in completing the formalities quickly was stellar. I loved their service.

Brilliant booking experience and very easy to use, not to mention very quick.