Great as Usual

I'd never use them again, always stick with the more reputable companies. They were quite shady when I entered the office- closing the door while they spoke to each customer individually for example and turned out to be £40 more expensive for a day hire than the other companies that looked more expensive initially. This is because they have a 100 mile a day limit, after that you pay .30p per mile. They also block £1600 for car damage and fuel- my cc limit isn't that high so I had to pay a minimum of £37 to reduce it. Never had to do that with any other company, and I hire cars a lot. Also found out that the workers get commission on everything including damage to your car so they're highly motivated to charge you more in any way they can. I heard that in their training they are told- get the ones off the plane, they're too tired to make good decisions and tell them they need things they strictly don't. So terrible company, all of that really spoiled the beginning and end of an otherwise lovely day trip.

Worst experience ever. Ruined our vacation. Sold us all the upgrades, including full coverage insurance and when we had an issue with a sensor button coming on and beeping at us while driving (not lane assist beeps!) the very first day learning to drive in the opposite side of the road, they simply said, hmmm...not sure what that is. It a very long time to get ahold of a representative and when we said we felt we were a danger to ourselves and others, they said they couldn’t do anything about it. By this time we were several hours away from our pickup location and were trying to make it up to the northern part of England in a schedule. We said we were going to have to drop the car off somewhere other than our appointed destination and they told us we couldn’t get our money back. Not only that but they charged Lori Graham $120+ for gas when they gave us the car empty. We have a witness who is a friend of mine that took us to the Easirent in London and followed us immediately to the closest gas station. Our experience was so stressful that we had to drive out of our way to the closest airport (Bristol, England) and book plane reservations to our next destination. The rep in Bristol charged a drop off fee for the change of location and the worst part of the story is that he made us wait over an hour to drive the customers (including us) to the airport so long we missed our flight and our money and had to rebook/repay for new tickets. This was a nightmare and put a huge damper on a vacation that my friend and I had booked and been looking forward to for o5 months. Two credit cards were used for this transaction and should be refunded in full for the anguish and inconveniences suffered on this trip. I can’t fully explain how dangerous it is for constant beeping to occur when you are learning to drive on the opposite side of the road, opposite side of the car, the roundabouts and other drivers. BTW, the London Heathrow airport Easirent location does not answer their phone

Car was smelly and floors were really dirty.

I called to be picked so we could be picked up and had to leave a voicemail, I then had to call a second time and this time someone answered and told us we’d be picked up in ten minutes. I ordered a Ford Fiesta and was given an upgrade to a Citroen C4. Not what I would call an upgrade, more the opposite.

It’s okay.

Like: Nice new vehicle
Dislike: I booked a 7 passenger vehicle but was given a 5 passenger vehicle which made my plans difficult. Thanks