Great as Usual

Good value for money

Faster processing of deposit refund would be ideal

My family are standing on the bus shelter for about 45 minutes. The company did not have a vehicle big enough to take the two adults and four small children. After waiting to get the car I was told I had to have insurance otherwise I was not going to get a car. I have hired cars from all around the world this is not the case. I explained I had an insurance policy that didn’t seem to matter despite showing him my certificate. The car had a great big dent in the side of it. Fortunately I took photos of the car before I collected it. The representative Aaron told me it doesn’t matter because I have insurance. I explained to him the dent already. He was not interested as I had insurance. There was one member of staff trying to run a business give lifts and answer the telephone. Absolutely terrible.

Counter staff very helpful.

The car was fine Few dinks but to be expected The tyre pressure warning light was on when I collected the car Tyres were fine but should have been sorted But this is a very minor thing

The staff on counter and the driver of the shuttle bus were friendly on pick up but taciturn to the point of rudeness on the return.