Excellent

The overall process was quite smooth. We didn't get the Hyundai we booked, but a Volkswagen instead, which was still okay. The processing was fast. Customer service asked if we wanted to buy insurance, I said we already did, so they didn't push any further. Communication was fairly smooth. At the store, an €800 pre-authorization was charged to our card. Any fines or additional fees during the rental period would be deducted from this amount. However, I'm not sure how long it will take to process. I forgot to ask when returning the car. It would be great if QEEQ could help track the progress. Another incident was after refueling, the steering wheel locked and we couldn't move it, nor could we shift gears. We were scared, thinking the car was broken. The gas station staff couldn't help and told us to contact towing services ourselves. QEEQ customer service also advised us to contact the rental office. Other drivers at the gas station could only tell us what the dashboard indicators meant but didn't know how to fix it. While preparing to call for towing service, I searched for solutions on Xiaohongshu and managed to solve the problem myself. Almost lost a few hundred euros.

Satisfied, the process was quick with all the necessary documents.

This rental company forced us to buy insurance. We told them we already purchased insurance on the rental platform, but their response was: either buy insurance or cancel the contract and sign a new one at a different price. In the end, we had to negotiate with the rental platform to refund the insurance and buy their expensive insurance.

Promotes insurance and does not provide the advertised model. Requested a car change but they were unwilling.

Satisfied