AMMAN CAR RENTAL REVIEWS

The car was fine, almost brand-new, but the rental company was very unreliable: 1. The location of the rental company was incorrect—not inside the airport. You have to contact their staff to pick you up; 2. After confirming the car was returned in good condition, they charged additional fees arbitrarily. They converted the deposit pre-authorization into a payment, did not refund it, and sent another settlement invoice a month later asking for extra rental fees (which had already been fully paid) and a traffic violation fine (the company charges €100, but the local traffic law only requires an equivalent of ¥200); 3. Communication was extremely slow. The settlement invoice was issued a month after the rental order ended, and addressing the overcharging took another month. Resolving any issue feels like it takes months, as if they are using snail mail as a communication method. The money still hasn't been refunded, leaving an overall impression of poor service.

Great service.

Be cautious with this rental company. They claimed I had a traffic violation and insisted on cash payment but refused to provide any violation record. Fortunately, I firmly asked them to deduct it from the deposit, and it turned out there was no violation. I almost got scammed out of $100.

Overall satisfactory.

It's okay.

Excellent service.

Everything was good overall, the process was simple, and the deposit was refunded quickly.

Great.

Standard procedure. Quite convenient.

Very convenient.

Very satisfied!

Paid the full amount on the platform, but the offline store claimed they couldn't find the payment and charged an additional rental fee at market price. Contacting customer service resolved the issue immediately—it was a mistake by the store staff. The overall delay was about half an hour.

Very satisfied.

The car pickup process was easy and efficient, but they always try to charge extra fees with various excuses, like penalty handling fees.

Overall satisfaction.

Very good, the deposit was refunded directly without any issues when returning the car.

Average

When I exited the airport, the rental company was already waiting outside with a sign, and I got the car directly from their store.

The car was as expected Very helpful staff

It's okay.