KLASS-WAGEN Car Rental

Good service. The receptionist was a young lady who initially tried to promote their company's insurance. I used a translation app to inform her that I didn't need it, and she didn't insist. I successfully received the car keys.

Fairly good.

The rental company is quite decent. Everything was normal. I clearly rented a Ford Focus station wagon, and the QEEQ website also showed only this model within the same category. However, when I arrived, the rental company only provided me with a Kia station wagon.

It's inconvenient to contact the car pick-up at the airport. The phone number provided connects to the headquarters, and getting transferred to the local branch takes a long time. I waited for quite a while.

Very satisfied.

Excellent service.

The staff were all very polite. Although they repeatedly emphasized that choosing not to buy their insurance would require a high deposit, they performed very detailed checks during pick-up and drop-off. It's recommended to consider purchasing the rental company's insurance, as local road conditions are not great and traffic congestion is severe.

Very satisfied, they explained everything to us carefully.

Klass Wagen would not accept my credit card for car hire without collision coverage as it only had my first name initials- they require full first name on the card however they were happy to take payment to include the cost of the insurance which was several times more than the cost of the rental without insurance. There was also a 20 Euro charge to drop off at the airport location which was different from pick up.

Pickup and return were very convenient. The service was excellent, and explanations were clear.

Very professional and standardized, no product upselling.

I had some problems with the seller trying to force the insurance and not wanting to accept my credit card as a deposit, but after a lot of effort it was resolved.

No tenia suficiente credito para poner de fianza disponible en la tarjeta ya que piden 2800€, el triple que normalmente. Y la chica nos hizo coger un seguro de su compañía que nos dijo que eran 98€. Para sorpresa, cuando nos cobra, no nos cobro el equivalente a 98€ en florines, sino que aplicó una conversion muy desfavorable porque quiso y sumo 43000 ft, lo que resulto en 106€. Una estafa que suelen hacer a todo el mundo vamos.

The store heavily promoted insurance and forced the rental of highway equipment.

Overall very satisfied. The car pickup process was a bit slow, but the service attitude was excellent, and all charges (pre-authorization) were explained clearly.

Very professional, seems to be one of the larger car rental companies in the area.

It's acceptable.