NOLEGGIARE Car Rental

The staff is very friendly and nice.

I did some research on Italian car rental companies via Xiaohongshu and noticed various strategies they employ. It's recommended to purchase full insurance through the platform, as it's more cost-effective compared to buying it directly from the rental company. When returning the car, make sure the interior is kept clean to avoid risks. The shuttle driver from the rental company was nice and helped with luggage. The service was relatively fast, although the car provided was not the model I originally booked, but it was sufficient for use.

The car was great, but during the return process, they found a barely noticeable scratch on the rear bumper and charged over 100 euros. I had to claim it with insurance afterward.

Very satisfied.

The service was okay, but the car was not.

Good, the service was very nice. There were a few more people during car pickup. The car provided was brand new, with less than 5000 km mileage, diesel engine, and very easy to drive.

As an experienced driver, I didn't purchase insurance. It was raining when picking up the car, making it hard to notice any potential issues. When returning the car, they claimed a very small dent on the front windshield was caused by a pebble on the highway and demanded €160 in compensation. Absolutely unreasonable! They stated it would only be processed a month later, forcing me to sign and accept. I'll never use this small company again!

I chose a more expensive car rental company with full insurance for convenience, and both pickup and drop-off went smoothly.

I picked up the car on time, but the car I reserved didn't exist. They gave me a small SUV instead, and I insisted on getting a car of equivalent size because I had planned for luggage space. They said if I wanted the Ford car, I would need to pay an extra €40 per day. I refused and immediately contacted the rental platform. The platform negotiated with them, but they ignored us. After persistently reasoning with them, they finally agreed to give me the car.
Additionally, I extended the rental by one more day. When picking up the car, they insisted I buy their insurance, even though I had already purchased one. They ignored me again, and after my persistent efforts, they charged my credit card with a €3000 credit limit, threatening to deduct it directly if there were any damages. Their attitude was very bad. I recommend everyone avoid renting from this company in the future.

When we arrived to pick up the car, the one we reserved was not available—it didn't even exist. They immediately offered us two options: one very small car that wasn't even the same class we booked, or another within the same class but requiring an additional fee of 40 euros per day. After persistent negotiation and contacting the rental company, they reluctantly agreed to provide a car. Secondly, when I extended the rental for one more day, they insisted I buy an extra day of insurance. I explained that I already had full coverage, but they ignored me and threatened to deny me the car. They even froze 3000 euros on my credit card, warning that they would immediately deduct any damages. After further back-and-forth with the rental company, they eventually gave me the car, but the process took an hour. It was a frustrating experience—without prior rental experience, someone less prepared might have been forced to pay all the extra charges.

Rented cars multiple times in Europe, and this was the most disappointing experience. Avoid renting from this company at all costs! We rented two cars without glass insurance, and during the return process, there was a tiny scratch on the windshield, smaller than a grain of rice. You could hardly notice it, but the inspector spotted it immediately, which felt very suspicious as if they were intentionally looking for it. They ended up charging us 180 Euros. Absolutely do not rent from them—such a scam!

The staff aggressively pushed for additional models and insurance during pickup, and unfairly charged 380 euros during return.

Didn't notice during pickup, but there were minor scratches. Was charged 200 euros for damage and 65 euros for some other fee during drop-off. Frustrating.

The overall service was very smooth.

It's okay.

Pretty good

Quite satisfied. They offered insurance on-site because we only paid part of the cost online, so we decided to buy it after calculating the total expenses, which were reasonable. The staff on-site were also very patient in explaining everything to us.

Everything was great except the return process, which was a bit slow due to thorough inspection.

The cost breakdown is clear, but the last-minute car change feels unfair.

When changing cars, they insisted there were scratches on the underside of the front bumper, but we didn't experience any collisions, so how could there be scratches? They asked us to provide videos or photos from the car pickup, but we had checked the car's exterior thoroughly at the time and didn’t think to examine the underside. We trusted the rental company, so we didn’t inspect that closely.