Hertz Car Rental with Van

想像以上に状態の良い車を借りる事が出来ました。 カウンタースタッフは親切でフレンドリーです。 でもその親切のせいかお客様との雑談が挟まり、我々の前に並んでいたのは1組だけなのに30分以上待たされました。 旅行者は時間に追われている事をほんの少し理解して頂けるともっと素晴らしいかと思います。

Overall satisfied, depends on luck. Most staff are very nice, but the first lady I encountered had a bad attitude.

Very good and very satisfying.

Overall pretty good, but they still tried to upsell insurance. Rented for 3 days to visit Yellowstone and decided to pay $10 per day for full coverage due to potential uncertainties. Got a free vehicle upgrade. Tip: When renting a car in Salt Lake City, just choose the cheapest option because the rental location usually doesn't have that specific model. They will upgrade you when you pick up the car, so don't waste money on a higher tier. The car was easy to drive and fuel-efficient.

They trick customers by giving you a GLE with less trunk space than a 90, and the tire has a bulge. I don't believe they wouldn't notice this during the inspection.

Very satisfied.

Very satisfied

Very satisfied.

Satisfied

Excellent service.

Great

Only had to wait for 1-2 people to pick up the car, quite fast.

Good vehicle condition, no insurance upselling, fast deposit refund, clear billing details for highway tolls and parking fees with invoices.

Fairly satisfied, but there were some communication issues.

Very satisfied. Just one request: no additional services needed.

Very satisfied.

Long wait time in line.

Pretty good.

Very satisfied.

Very satisfied.

Not bad.

Excellent

We booked a Ford Focus, but when picking up the car, we were told that this model was not available. Instead, we were asked to switch to the Sportage class and charged an upgrade fee of 180 francs, which I find unreasonable.

The store is good, but the car's condition is average.

It's okay. I originally booked a Mazda 3, but they gave me a small Kia instead. The license plate was bent, which was a bit frustrating.

Very good.

Very satisfied.

The staff were efficient and quick with both pickup and return processes, without unnecessary talk.

This was my first time renting a car from the Hertz branch in Frankfurt, and due to the crowd, I had to wait in line for about 30 minutes.

Very satisfied

The car is quite new, but the model is average.

Vehicle pickup and drop-off were both handled at the Hertz store, and they provided an upgraded vehicle, which was excellent. The car was in great condition. The service was straightforward without any upselling or unnecessary chatter. Highly recommended.

Overall, very satisfied. However, I recommend purchasing full insurance at the store. They can't check the online insurance to confirm whether we bought it or not, so they will still ask about it in-store. Buying full insurance directly in-store also puts them at ease when returning the car.

Very satisfied with Hertz's efficient service; the car pick-up process was quick and the return confirmation was fast.

Excellent, top-notch standards in the industry.

Scam to make people spend money.

Booking and pickup were seamless.

Convenient location, 24-hour service, short pickup and drop-off time.

Satisfied

Good.

Satisfied with the service.

Great attitude.

Satisfied

The store at Charles de Gaulle Airport is very inefficient. One female staff member was inexperienced and spent half an hour assisting one customer, which caused us to wait nearly an hour and a half to pick up our car. The vehicle was in good condition, but returning the car was extremely inconvenient. The return process required us to park in the designated parking lot at the store, but the signage was very unclear. We spent over an hour driving around the airport to find the entrance. At one point, we mistakenly entered another parking area, so we went to the store to seek help from the staff, but they were very indifferent and refused to assist. They simply told me to resolve the issue with the parking lot myself. Eventually, I managed to handle it, but the overall experience was poor. Two years ago, I rented a car at Nice Airport in France, and while their efficiency was also not great, the service was better compared to Charles de Gaulle. For this reason, I strongly do not recommend domestic friends to rent a car from this company. Additionally, I had purchased comprehensive insurance, but during pick-up, they still tried to sell me insurance, claiming that their company system showed I only had basic insurance and that the comprehensive coverage was purchased through the platform's app. I refused, and thankfully, the app I booked through had provided tips about this beforehand.

Very convenient.

Too many people and unclear instructions.

Recommended. Efficient and honest.

Easy to find, just follow the navigation to the ground floor storefront.

The service was great.

The car rental and return procedures were very convenient, but they charged a 680-euro deposit, and I don't know how long it will take to be refunded.