Hertz Car Rental with Pickup Truck

予約より良いグレードの車を使うことができた

Excellent

Great service, staff were very friendly.

Pretty good, enthusiastic service, a car with over 20,000 kilometers.

The staff didn't try to upsell additional insurance, which was great overall! Just remember to strictly follow parking rules in the U.S., pay in advance, etc., as fines can be very expensive.

Highly satisfied

Overall efficiency was quite high. They didn't push any additional sales after hearing I bought insurance. The issue was that I booked an SUV but was given a hybrid Mercedes A250e instead. The car's low ground clearance made it difficult to drive on the mountainous roads near Sintra in Lisbon.

Renting a car is very convenient.

Great company with excellent service, Hertz.

The staff were very nice.

The car provided at pickup was a Kia, not the model I booked, and I had to pay extra.

Found an additional charge unrelated to the car rental upon returning, pending confirmation.

Extremely satisfied

The car was upgraded for free during pickup. It was a brand-new car in excellent condition. The staff met us at the arrival gate and took us to the pickup location via shuttle in about 5 minutes.

Pretty good, established company.

Overall satisfactory. We got a diesel Ford Focus with space for three suitcases, perfect for our group of three. The space was ample, though the car wasn't very new and had several scratches noted by email at each location. I had purchased insurance, but it seems the urea wasn't checked beforehand, and on the last day, the system kept warning that it was depleted while we were heading to the airport. Unfortunately, nearby gas stations did not have the required urea, so the system kept beeping as we drove to return the car. Overall, the car was in good condition; diesel cars are fuel-efficient and offer good power. Driving between different EU countries was hassle-free.

Convenient

After picking up my luggage, I could immediately see the car rental counters. You need to take a number at the storefront and wait for your turn to proceed with the rental. The entire process was very smooth. After mentioning that I had purchased QEEQ's insurance, they just informed me that I would be responsible for any issues and did not try to upsell additional insurance. The deposit was 300 euros. The car I received had several scratches, but the rental company emailed a report listing all the pre-documented scratches. When picking up the car, I compared it against the report and was advised to promptly report any other issues to the staff. For the car return, simply navigate to the terminal and pay attention to the 'car rental' signs near the airport. Just follow the signs, and everything will be fine.

The model is a Fiat Panda, the vehicle is in excellent condition with approximately 14,000 kilometers driven. Comfortable to drive, the trunk fits a 28-inch suitcase. Returning the car was very smooth as well. Truly a big company with a reputable brand, highly trustworthy.

Good service attitude and simple procedures.

The location was easy to find, everything went smoothly.

The car was not refueled to full upon pickup, and the interior was stained. However, the rental company acknowledged this upon return.

Hertz Car Rental is indeed professional.

Very good and convenient.

The attitude of the female receptionist was average, but everything else was fine.

Overall very good.

The car rental process was convenient and efficient. After a vehicle accident, the replacement process was quick. The customer service hotline was accessible and responsive. The claims documentation was complete and processed promptly.

Overall very convenient. Located near the domestic terminal exit, the pick-up and drop-off process was quick and easy, taking only a few minutes. The return procedure only required a quick inspection. The car was relatively new with approximately 2,000 kilometers on the mileage.

Excellent service

The car was in excellent condition, very new, and both pickup and drop-off were very convenient.

They required us to purchase roadside assistance, claiming it was mandatory for entering France.

The service was excellent and patient. On the return day, we could choose between an on-the-spot inspection or a post-return inspection; we opted for the former to confirm everything was fine before leaving. Communication went smoothly, there was no upselling of insurance, and they upgraded the vehicle model. The car was very new, and the driving experience was great.

Hertz offers excellent service. Ever since I started using Hertz, I haven't rented from other companies.

There were hidden charges.

Fast service, no hidden charges, no upselling.

There was hardly any communication. Let's see how the deposit refund goes.

Pretty good. Worth renting from here.

Very nice and fast.

Very good.

Overall, it was pretty good. No excessive upselling, and the return process was smooth with no extra charges.

Hertz at Eve Airport has the longest queue among car rental companies. We waited for about half an hour before it was our turn.

Hertz is great!

This was my second time renting a car at the airport. The process was very clear, and the gentleman at the service desk was still very nice and friendly.

Great service

After comparing multiple options, we found that this company has received excellent reviews recently, and we definitely made the right choice! The lady who helped us with the car pickup process was not only beautiful but also incredibly kind. Despite our poor English, she used a translation app with us and was very patient and enthusiastic. Her professionalism was outstanding, and there was no hard selling. If you need to rent a car, choose this company! We booked a manual car but ended up getting a Fiat 600 hybrid automatic.

Very good.

The company upgraded the car model to a brand-new Mercedes proactively. The store is easy to locate, and the pickup and return process is convenient.

Very nice and extremely cost-effective.

Good

Not many people, but the wait wasn't too long.