GOLDCAR Car Rental

We purchased a full insurance package on the Zuzuche platform. Upon arrival at the counter, there was no queue, and we were assisted by a cold-faced female staff member. I showed her my booking and insurance confirmation. She claimed it was only basic coverage and insisted that we must buy their own insurance, along with the Italy and Monaco cross-border fees totaling over 209 euros. I refused to buy the insurance, and she firmly stated that if we didn’t purchase their insurance, she wouldn’t provide the car and would cancel my booking. I then called Zuzuche customer service and handed the phone to her, allowing the customer service to communicate directly with her. After discussions, she reluctantly agreed not to force us to buy their insurance. While proceeding with the formalities, we encountered additional issues, so I contacted Zuzuche customer service again. When I handed her the phone, she rudely refused to take the call. At this point, I noticed she grabbed her backpack, seemingly ready to clock out. I asked if she could assign another staff member to assist us since she was eager to leave, but she insistently refused, displaying a hostile attitude. Eventually, she completed part of the procedure and passed it on to another staff member before leaving for the day. During all of this, I want to express special gratitude to the Zuzuche customer service team for staying on the line with me throughout, promptly providing patient and thorough guidance in addressing the issues. They uploaded my rental contract for verification to ensure there were no unreasonable charges. Over the years, Zuzuche customer service has consistently been an invaluable support and guarantee for my overseas car rentals, promptly resolving issues to my satisfaction. My deep appreciation for Zuzuche customer service and their diligent professionalism focused on customer needs. Thank you, Zuzuche. With Zuzuche, overseas car rentals are always worry-free and reassuring.

The service was quite fast.

The service was excellent, the staff were very friendly, and communication was very pleasant.

The pickup process was quick and efficient.

The guy with the gold chain was incredibly persuasive and insisted on buying the rental company's insurance. However, I had already purchased full coverage through QEEQ and firmly declined.

Confirmed refund information was not processed.

Very satisfied

The queue was very long, and the waiting time was excessive.

Terrible! They set traps secretly. Be sure to check the scratched areas on the chassis carefully to avoid falling into their trap!

Very satisfied.

The overall process was very smooth.

The overall service was very satisfying.

I initially booked an Opel Corsa, but they upgraded it to a Fiat Egea SUV for free. Quick and efficient, very good service.

Pretty good, everything went smoothly, and I didn't receive any fines.

All the documents were in the local language, which made signing feel uncertain.

The car was missing a trunk cover when returned, but it was already missing when rented.

La operación de checkin fue muy lenta y a pesar de estar solo nosotros tardamos casi una hora en tener nuestro coche . El sistema va lento y el operario mucho más

The waiting time was a bit long, but the staff had a great attitude and did not push unnecessary sales.

Llegamos una hora antes de la hora estipulada, tuvimos q esperar hasta el horario exacto y luego 1 hora más ya que en el mostrador había solo una persona, y tenía problemas con un cliente anterior. Compensaron la demora haciendo un up grade de modelo sin cargo.

The rental process was smooth and convenient. Full tank pickup and return policy is great. The staff at the store were professional. Remember to confirm the exit when leaving with the car.