Centauro Car Rental

We booked more than a month in advance and rented a car that could seat three people and fit three 24-inch suitcases. However, we were given an Opel hatchback, and the trunk could only fit one large suitcase. Putting suitcases on the back seat was unsafe, and it also cramped the space for the backseat passengers. We firmly argued with the staff at the store and eventually got a larger car, but we had to wait for two hours, which wasted a lot of our time and resulted in us arriving at the hotel almost at 12:30 AM. Worried about disputes when returning the car, we purchased full insurance at the store for three days at €102. The return process went smoothly later. Make sure to take video recordings when picking up and returning the car.

The vehicle's technical condition was extremely poor. I rented the car on May 25, and by May 27, the clutch broke and the car became undrivable. On May 29, I returned to the rental store to exchange for another car. However, immediately after leaving the store, the dashboard displayed a fault warning. I went back to the store and requested another replacement, but the staff insisted the car was perfectly fine and refused to switch, claiming that it had just undergone maintenance and was in excellent condition. I reluctantly hoped it was just a false alarm on the dashboard and had no choice but to drive it away. Unfortunately, later that night when I reached my destination, the dashboard once again showed a fault warning, and the vehicle began to shake violently. Upon inspection by local professionals, they confirmed the car was unsafe to drive and required immediate repairs. Experiencing two consecutive cars in poor technical condition raises serious concerns about the company's management practices. Additionally, there was a communication barrier during vehicle pickup, and the staff seemed impatient and had a poor attitude.

Overall very satisfied. I was initially worried that the insurance purchased through Piggy Car might face complications, but there were no issues at all.

Efficient and no upselling.

Very satisfied.

1. The shuttle at Milan Malpensa Airport had a long waiting time, over half an hour. 2. The car was downgraded upon pickup, and the staff had a tough attitude.

The car rental company had a staff member who insisted I purchase the €47 insurance. He had a very poor attitude when I refused, and after lengthy discussions, I ended up buying it. Actually, I had already purchased full insurance through the platform, but the rental company couldn't see it. As a result, I had to cancel the full insurance from the platform. The platform's full coverage was only €150, whereas theirs was €47 per day—totally not worth it. However, the platform's customer service lady was extremely patient and helped with translation. I am very grateful.

The car was in excellent condition, and the staff mentioned that buying the company’s full insurance would cover everything without any extra fees. However, we had already purchased comprehensive insurance on QEEQ.

The car pickup process was quick with no upselling. However, the store's opening time for car pickup was delayed by over ten minutes because the staff arrived late. The car was in excellent and very new condition.

Very good

Buen auto y buena experiencia.

Very satisfied (¯▽¯).

The pickup and drop-off process took a long time, the location was hard to find, and the shuttle bus to the airport ran infrequently, nearly causing me to miss my flight!

Average, unable to reach the roadside assistance service.

Very good, their English proficiency is sufficient.

Overall good, but insurance still needs to be paid on-site.

Excellent

Overall, the experience was good. The reserved Ford Focus was unavailable, and they upgraded us for free to a BYD Song SUV. There wasn't much upselling at the store when picking up the car, and the return process was smooth—they refunded the deposit and prepaid fuel fee. The only downside was probably because not many people book with them at Milan Airport. The shuttle bus doesn't run on a loop; it's dispatched based on your reservation time. Our flight arrived early, and we got our luggage quickly, but we waited 45 minutes without seeing the shuttle. Plus, there's no way to contact the store directly—you can only call customer service and wait for manual transfer. It took several attempts to reach them, but after talking to customer service, the shuttle arrived promptly. I recommend calling customer service as soon as you arrive instead of waiting aimlessly for the shuttle.

Very good.

The experience was terrible. I waited for four hours, and when I asked about the situation, they were very impatient. They even switched my car, and it had less than half a tank of fuel.