Fox-Autorent Car Rental

Very satisfied, picking up and switching cars was very quick.

Very satisfied.

It's okay.

The first car we received had an issue with one tire, the pressure was too low. The rental office staff arrived only at 8:30 AM. At the car exchange location, the staff also arrived late, at 8:10 AM. After returning the car, we couldn't wait for the staff to arrange transportation to the airport.

When renting the car, they will ask if you want to buy Austria's highway vignette. I didn't buy it; instead, I selected toll-free routes on the GPS, and it worked perfectly. The road conditions were great, and you could even stop along the way to take photos. When picking up the car, make sure to carefully record a video of the entire vehicle condition, especially the front, rear, and undercarriage. When I returned the car, they claimed there were a few damages and asked for evidence if it wasn't new damage. Luckily, I had recorded a video that proved those were old damages, so the rental company refunded my deposit without further questions.

The store is located inside a shopping street, but there is no obvious sign at the entrance of the street. After finally finding the store, no one was there, and only after calling did someone arrive. The entire process was very smooth, with no upselling, and the staff was very friendly.

The service was very good, and the efficiency was quite high. However, after making the payment on the QEEQ platform, an additional 300 euros was charged on-site. The reasons given were: switching to an automatic transmission, cross-border fees, and highway service fees. Additionally, the car's performance on highways was relatively weak, with a noisy engine and slow acceleration. The car was relatively new, having been driven 15,000 kilometers at the time of pickup. It was previously mentioned that the car would be a Corolla Touring, but the actual car provided was a Suzuki Swace (though it is said these two models are almost identical).

Satisfied

Service was smooth and meticulous.

Compared to previous overseas rental companies, the car condition of this one is average. The vehicle has already run 90,000 kilometers. Although there are no major issues, it doesn't feel smooth to drive. The automatic transmission jerks noticeably, acceleration is weak, and it's quite fuel-consuming. The service attitude is acceptable.

The service was excellent, communication was easy, and they were reliable!

Satisfied.

Very satisfied! This is my second time renting from them. Super nice! I will prioritize this company for future rentals.

The service was great. I'm already very satisfied to be able to rent a car in Vienna.

Excellent

The service attitude is excellent, communication over the phone is smooth, and they can pick you up at the airport to go to the store for formalities.

Excellent service, very thoughtful.

High efficiency and good service.

Hungarian rental company, overall cost-effective

Very satisfied