Serbia Car Rentals

I picked up an Audi Q7 SUV at Belgrade Airport on June 4th and returned it as scheduled on June 10th. On June 10th, I received an email from the rental company claiming that the Audi Q7 had two scratched rims and was missing two tires, and they wanted to charge me over 1300 euros plus 20% tax. This is completely false. During my entire rental period, I did not encounter any accidents, and I parked the vehicle daily in dedicated garages and parking lots. I returned the car in perfect condition at Skopje Airport in North Macedonia, and there was absolutely no damage to the rims or missing tires.

The pick-up and return process was very quick, and the store was easy to find.

The pick-up and drop-off process was very quick, and the store was easy to find.

The staff was very nice and enjoyable to chat with.

It's acceptable.

The pickup location is in a container near the airport and cannot be found using Google Maps. It was only with the GPS address provided in QEEQ's email that it could be located. The staff left a phone number but had gone out; we had to ask the nearby Sixt staff to call and get them to come back. I originally booked an Octavia, but they said there were no cars available and upgraded me to an A4. This made me drive very cautiously throughout the trip, avoiding parking on the roadside out of fear of scratches.

Very satisfied.

The car provided was replaced with a Volkswagen T-Cross Life 1.0, and the rental service was quite good.

1. A minor scratch resulted in a claim for repair costs, management fees, and taxes, totaling over 5300 yuan. 2. Initially agreed to allow cross-border travel to Albania, but at pick-up, they claimed it was against national regulations and wasted over 3 hours. Suddenly, it became permissible again, treating agreements like a joke.

Pick-up and drop-off were very convenient, and the rental company explained everything very clearly.

Very satisfied. An unexpected incident occurred during the trip, and the rental company promptly allocated another car, ensuring our journey was not affected. Both pickup and return processes were very convenient, with clear instructions.

Very satisfied.

It's okay.

Very satisfied, the staff are friendly.

Satisfied with the pickup process.

The car rental process is straightforward and efficient.

Quite satisfied.

Very satisfied

Very satisfied, fast paperwork processing, convenient vehicle inspection, and all precautions were clearly explained.

The staff at the store speaks good English and provides excellent service, though the wait time for picking up the car was a bit long.

The car rental experience was very poor. For their own benefit, they refused to assist with any difficulties faced by renters, which was disheartening. I will never rent a car from the CARWIZ rental company again.

We always rent cars for self-driving trips when traveling abroad and have generally had great experiences. However, this time on May 3 at Belgrade Airport with CARWIZ, it was disappointing. Here's what happened: the primary driver forgot to bring their credit card, and the company would not let us pick up the car. We proposed two solutions: 1. Use cash for the deposit or have a traveling companion's credit card pay the deposit; 2. Replace the primary driver on the booking with a traveling companion or rebook under their name. Both were rejected. The only condition given by the company staff was to pay an additional €650 for full insurance; otherwise, we would not be allowed to pick up the car and the already paid rental fee would not be refunded. Ultimately, after some bargaining, they allowed us to pick up the car after we paid €620.
Additionally, I want to inform everyone that the car's exterior condition was quite poor, with over a dozen noticeable scratches and dents. Since I opted for full insurance, I didn't bother negotiating further. Overall, this car rental experience was very unpleasant. Please take this into consideration.

Satisfactory

The company staff were very friendly and could communicate in English or Serbian. The car we rented was very new, and the process was quick.

It's okay.

It was okay. Most cars in Serbia don't have a rearview camera.

The car was quite new, with only 12,000 kilometers driven when picked up, and very fuel-efficient. After driving 1,800 kilometers, I only refueled twice while maintaining a full tank for return. However, when faced with poor vehicle conditions, it was almost impossible to get assistance. In the past, I usually chose well-known international rental companies like Europe or Hertz for international trips. This time, I opted for this company mainly for convenience with cross-border travel, but the service was really disappointing—perhaps that’s just how service is in Serbia. During business hours, repeatedly calling the contact number provided for pickup resulted in no one answering or the calls being hung up, which was extremely frustrating. Luckily, after comparing rental platforms, I firmly opted for Zuzuche, which provided quick and effective assistance throughout the process.

The service attitude was great. We were able to change our pickup and drop-off times without any issues.

Very satisfied, the rental deposit was refunded quickly.

A good car rental company, though communication in language is a bit challenging.

This is our second time renting a car from Carwiz. We are already familiar with the process. The small branch is located next to the sports arena, and it was easy to find with navigation. Take note of the operating hours in Serbia; it's best to pick up or return the car between 9 AM and 2 PM. Otherwise, they may consider it outside working hours and charge additional fees! Make sure to use your own credit card when picking up the car.

Satisfied

Charging a €60 cross-border fee without crossing the border is unreasonable!

Very satisfied, excellent service attitude, and the car pickup process was very quick.

A scratch on the front bumper was charged 530 euros.

Overall, it was pretty good, but the car had some scratches when handed over. Remember to take a video for evidence to avoid disputes when returning the car.

Very satisfied.

The originally booked car model was unavailable, and only two options were provided—one could only seat two people, so we had to reluctantly accept a larger model. Moreover, the insurance for the larger model was extremely expensive. Additionally, there were no clear indications that the main driver couldn't be changed on-site. Since the person who made the reservation wasn't the main driver, we had to pay extra to add a secondary driver.

Satisfactory

It's okay.

Quite nice, even though I was half an hour late returning the car, they didn’t say anything—very friendly.

Very good.

Satisfied

When I was taking car back, they did not work, so I put documents and keys in a post box. Was concern a little about checking cars and returning deposit.

Very satisfied.

Very satisfied.

Very good and considerate.

Very satisfied

The staff member provided excellent service and used translation tools to explain any unclear points.

Car was clean and nice, almost new.

Ich habe noch 112€ bezahlt extra,und das ist sehr schade. Nie mehr