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Last updated on: June 15, 2025
65Rental Locations
46Airport Locations
Map View of Car Rental Locations in Queenstown
Budget
8.9/10
Thrifty
9.0/10
EZU
8.3/10
MODE
9.1/10
Hao Rentals
8.8/10
A Rentals
9.2/10
RentalCars247
8.9/10
Yes Rentals
8.4/10
Hertz
9.1/10
Europcar
8.6/10
Apex
8.7/10
Dollar
8.4/10
Ezi
8.8/10
GO Rentals
9.3/10
YESAWAY
8.3/10
Discount Car Rentals
7.8/10
ACE Rental Cars
8.6/10
Alamo
8.1/10
AVIS
9.0/10
Shouqizuche
8.4/10
Enterprise
9.2/10
SNAP
8.0/10
Jucy
7.6/10
AERODRIVE
8.9/10
SCOTTIES
6.2/10
National
9.0/10
KOOCAR
7.2/10
HITCH Car Rentals
8.0/10
NU Car
4.2/10
ON THE WAY RENTAL
8.0/10
NZ Zuche
7.9/10
APOLLO
10.0/10
britz_motorhome
7.0/10
Gold Car Rent
8.5/10
Reviewed: June 11, 2025
When I arrived at the location, they said there were no cars available, so they upgraded me to a 7-seater Ford. Despite purchasing full insurance, I was inexplicably charged an additional 93 New Zealand dollars after returning the car. I contacted the platform several times over several days but received no response, and I have already filed a complaint with 12315.
Reviewed: May 9, 2025
For actual service, just go with Hertz. In Queenstown, renting a car requires queuing for the paperwork, but both pickup and drop-off are relatively convenient when using Hertz directly.
Reviewed: April 2, 2025
Rented a 2019 new car, but was given a 2013 car with 200,000 kilometers on it.
Reviewed: February 24, 2025
This would have to be the worst car rental experience that I have ever experienced having rented cars in most continents. I will recommend everyone NOT renting from EZU. Firstly, it took well over 30 mins for the van to pick us up from the airport. Then the car given to us was over 10 years old and had over 210k kms on the clock. We picked the car up at night. Inside the car was a mess and I didn’t even want to sit in the car as it was filthy with 10 years of grime on the inside.. The rental form had that there were no defects on the car and given that we couldn’t see at night we looked the next morning. It would be lucky if any panels of the car weren’t scratched. We could barely get the car over 80 kms per hour and the car would then start to shake making the car very unsafe. We called the office to complain about these things and never got a return phone call. Having rented a lot of cars over the world, I am sorry to say that this is by far the worst experience that I have ever had. The only positive comment is that your team didn’t try and claim damage insurance on the car when I returned.
Reviewed: May 24, 2025
Really love this car! It's super cool, very new, and most importantly, it's incredibly easy to drive. The steering wheel is very light. I'm thinking of switching to a RAV4 after returning to my country.
Reviewed: May 14, 2025
The staff are very friendly just that you'll be forced to buy add-ons to at least reduce the deposit amount by half.
Reviewed: May 13, 2025
The whole process took about 40 minutes, the speed needs improvement.
Reviewed: February 10, 2025
Electronic self-service pickup through a tablet, clear and straightforward, no hidden upselling.
Reviewed: March 15, 2025
The service was excellent, the car was in great condition, and the pickup and drop-off service was very prompt. Driving in New Zealand is super easy— the rental company provides a guide to New Zealand's traffic rules, and once you learn them, you can get accustomed very quickly, even if you rarely drive in your home country.
Reviewed: April 26, 2025
The staff had a great attitude, no upselling, and handled the procedures very efficiently. The process of car return, inspection, and shuttle to the airport was seamless. Wonderful experience! The car was a 2025 model with only 5,600 kilometers driven.
Reviewed: February 8, 2025
It looks small, but the service is very professional.
Reviewed: January 10, 2025
We had 5 adults in the car and the car was still great.
Reviewed: February 24, 2025
Following the pickup process, I called the rental company upon arriving at the airport, and they quickly sent a car to pick me up. The waiting location was clearly specified.
Reviewed: February 10, 2025
The booking was for a 2017 model vehicle, but the actual car provided was a 2013 model. The vehicle was old, with multiple malfunctioning buttons, and complaints were unresolved. The pickup location was Queenstown.
Reviewed: September 16, 2024
Great service experience, staff were friendly and patient.
Reviewed: February 11, 2025
The service was excellent, and they even upgraded my car! Amazing!
Reviewed: December 22, 2024
Excellent, everything was very straightforward.
Reviewed: March 25, 2025
The process was smooth, and the car was in good condition.
Reviewed: March 24, 2025
Pretty good, quick check-in process, but the car model was changed.
Reviewed: February 5, 2025
The car was in great condition, it was brand new.
Reviewed: March 23, 2025
The service was quite satisfactory, and they seem to trust their customers.
Reviewed: February 4, 2025
There is no physical location; you need to call to schedule a shuttle. It might be awkward if your English isn't good.
Reviewed: February 8, 2025
Excellent! Very convenient, purchased full insurance upon arrival.
Reviewed: January 1, 2025
There was an unexpected Road User Charge of $NZ93 (including card surcharge and Goods and Services Tax). There was no mention of such at charge at the time of booking, pick-up or drop off by either QEEQ or DOLLAR.
Reviewed: November 10, 2024
SUV available immediately Staff very friendly and helpful
Reviewed: January 2, 2025
Very helpful, friendly, fast, efficient. Best rental company I have ever used.
Reviewed: September 26, 2024
Terrible rental company, the car was too smelly, and they maliciously switched vehicles.
Reviewed: February 28, 2025
The first car we got had a fault and was replaced without fuss with a much newer vehicle
Reviewed: February 20, 2025
The car matched the booking car. Rental process was seamless. We returned the car 2 days before the expected return date, and we hope to get a refund for the two days not used.
Reviewed: February 18, 2025
Lovely team. I forgot not to lock the car with the key but to use the remote- and ended up with the burglar alarm going off!!! but the team replied to my phone call immediately and solved the problem. All very good! I really liked the phone holder and multiple cables provided to allow me to use my cellphone for google maps. I thought the steering wheel lock was a bit over the top- maybe good for Shanhai but not really needed in Central Otago!
Reviewed: February 20, 2024
The car's trunk was scratched by the garage door, and I was charged 2000 NZD for repairs. Although I expected car repairs to be expensive in New Zealand, local friends informed me that this quote is twice as much as a 4S shop, which is quite unreasonable.
Reviewed: January 11, 2024
I love that I received the car I booked and it wasn't a "similar vehicle". Big ups for that!
Reviewed: November 20, 2023
The South American guy who picked us up was very enthusiastic. He arrived shortly after we called him once we got our luggage.
Reviewed: October 31, 2024
Excellent service; they picked me up at the hotel when I got the car, and their attitude was great.
Reviewed: August 10, 2024
Car was perfect for our needs a clean. Counter staff and shuttle drivers were very friendly and helpful
Reviewed: July 22, 2024
The whole experience was easy & the staff very pleasant
Reviewed: April 4, 2024
Shuttle Bus from airport to Rental Premises quick and easy. Fast turnaround to get car sorted. Car was great ... drove well... reasonable fuel economy ... no issues at all
Reviewed: December 19, 2024
There is a shuttle bus that takes you from the airport to the rental store. The rental process is simple. If returning the car after service hours, you can just park it at the store's parking lot and drop the keys into the key box.
Reviewed: November 16, 2024
Very satisfied, the process was simple and quick.
Reviewed: November 14, 2024
The service was enthusiastic and the explanations were clear.
Reviewed: October 22, 2023
I booked a Mitsubishi Outlander, but they gave me a Toyota Yaris Cross and claimed it was the same class. It's an insult to my intelligence.
Reviewed: January 8, 2023
It was a very spacious car and we enjoyed our trip as there was a good spacious car
Reviewed: August 31, 2024
I always choose QEEQ for overseas car rentals. Their service is excellent, with prompt feedback and quick problem resolution.
Reviewed: August 26, 2024
Terrible company with poor service. They charged a large amount after returning the car without clear explanation. The service is really bad.
Reviewed: September 11, 2018
They deducted fees arbitrarily without sending an electronic invoice in advance. This happened one week to a month after the car was returned. The rental company did not inform about all the deductions beforehand, and it took nearly two months for them to refund this unexplained amount.
Reviewed: August 21, 2024
Overall, very satisfied. The only issue is that there was only one staff member, which made the process a bit slow.
Reviewed: June 16, 2024
When I called the rental company for a shuttle, I only got automated responses. Overall service was average.
Reviewed: January 23, 2023
SNAP were great. We phoned them from the airport and they were there within minutes to pick us up and take us to collect our vehicle. Staff were very friendly and the service was fast.
Reviewed: May 18, 2022
The insurance for the rental car seems almost mandatory. We might not have been very clear about this initially. When we got there, we said we didn't need insurance, but the rental company insisted that without it, we needed a credit card guarantee, and cash wasn't acceptable. This wasn't communicated to us beforehand during the rental process. I think your platform should explain this better. Since we didn't have a credit card, we were forced to buy the most expensive insurance (we could only buy the most expensive one? This feels like a forced sale), which was really frustrating.
Reviewed: April 18, 2024
Overall pretty good, the deposit was refunded quickly.
Reviewed: February 25, 2024
This is a very good rental company with excellent service staff. The pick-up and drop-off process is very efficient, convenient, and quick. It is a reliable car rental company that I highly recommend to everyone. Big thumbs up.
Reviewed: November 25, 2022
Unfortunately we had terrible experience with Jucy. It was the only car rental company available , as everything else was fully booked . The car we were given was in horrible condition , very hard to drive. They charged us over $600 for 3 days and most of our last day we spent on one spot unable to start the car. The service provided when your car breakdown was the worse we ever experienced . We we holding on line for 30 min. Then we were told to stay by our car that someone is going to call back.. an hour later still no one called .. so we kept trying to call all different people , even an Jucy shuttle driver , after 2 hours we finally got on hold someone and AAA repair service was organized. .. no one showed up for an hour. Luckily the car "magically" started again otherwise we would be still stuck there now. We drove it straight to the office because we we worried to stop , that it wouldnt start again. The worse thing is that they washed it and put it back for rent. I really feel sorry for who ever gets the same car.
Reviewed: October 12, 2019
The service was great. After arriving at the airport, I called, and coincidentally ran into the rental company's car dropping off a customer. After returning the car, they also took me to the Remarkables shops.
Reviewed: September 6, 2019
Fast and friendly. Very smooth process would use again.
Reviewed: February 17, 2023
Great value and friendly service. Only problem was it didn't have full tank. Got stuck buying fuel at the ski resort at $30 for 5 litres next day. Cars should be provided with full tank.
Reviewed: December 29, 2021
Very good, both pickup and drop-off were smooth
Reviewed: October 13, 2021
This is a local, small car rental company. Due to the pandemic, some branches have closed, making it difficult for me to return the car at a different location (I wanted to return it early because of the lockdown, but I couldn't because I couldn't book a ferry between the islands and had to stay near the port for an extra week. I noticed that other larger rental chains allowed flexible returns at the port). If you need flexible return options, you should pay attention to this. But this is probably only an issue during the pandemic. Although the company is small, their service is quite personalized; you can contact their staff anytime. I drove the car for almost a month, and they were very understanding of my changing plans whenever I checked in with them, which felt quite warm. The extension fee was charged at the original daily rate, which was very transparent. The car was not a 2017-18 model Corolla; I believe it was a 2012-13 model. It didn't have USB charging or music playback, but it was still fairly reliable despite being older.
Reviewed: February 16, 2020
The company hasn't responded to my refund request due to the pandemic restrictions from my workplace.
Reviewed: January 23, 2023
Airport desk was a little understaffed on pickup. Upgrade to SUV verry much appreciated! Booster seats were not so clean and material a bit frayed etc.
Reviewed: August 11, 2020
Very easy to use and friendly service. Always easy to contact if there was an issue. Great price too.
Reviewed: March 10, 2020
今回クイーンズタウンで借りクライストチャーチでドロップオフ。「〇〇レンタカー」など社名の入った車でピックアップしていただけるとわかり易いがスタッフとの合流に時間がかかりすぎた。
Reviewed: February 13, 2020
I've rented cars overseas for many years, and this was the worst experience, hands down! First, our flight landed at 7 PM, but no one answered the phone when we called the car rental company. We had to take a taxi, costing nearly 30 NZD. The car rental location was very hard to find, and the GPS directions were off. Fortunately, the taxi driver was helpful, and we eventually found it. We picked up the car keys ourselves from a box at the entrance.
Reviewed: February 12, 2020
Everything about the car was fine and collection was super easy, staff were very lovely but there were no staff anywhere in the office when I returned the car which lead to me missing my flight. I was calling the office to try get help finding the drop off location and then had to just wait for someone to return to leave the car and get the shuttle to the airport.
Reviewed: November 25, 2019
Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.
Reviewed: August 27, 2019
The pick up process was unorganised and rushed. The interior of the car was clean, however the car had a significant amount of dents already. There was no snow chains available. Charged $12 for shuttle from airport- this should be complimentary.
Reviewed: July 21, 2019
Really old car , over 200k km , many parts are missing, passenger not work well .
Reviewed: November 20, 2019
The service attitude was great. They contacted us a few days before departure and informed us of the precautions.
Reviewed: July 27, 2018
Waited too long. We arrived at the scheduled time, but had to wait for a long time...
Reviewed: July 23, 2019
The owner is very nice. Since I wasn't very familiar with the road conditions, he specially accompanied me to practice at the airport roundabout. The service was very thorough.
Reviewed: May 25, 2019
Picking up and dropping off the car directly at the airport is very convenient.
Reviewed: March 6, 2019
The car had issues and the after-sales service was poor.
Reviewed: February 3, 2018
We arrived earlier than our scheduled pickup time. After calling the rental agency from the airport, we waited for over 20 minutes before a staff member came to the airport with the car, and then helped us get used to driving on the left side before we departed.
Reviewed: May 2, 2018
No staff available during pickup, everything is self-service which can be confusing.
Reviewed: February 20, 2016
The Queenstown branch is small, but they have a wide range of vehicles. However, once you arrive at the store, they will strongly recommend insurance, which is quite expensive. It is much cheaper to buy it in your home country. Britz's cars are relatively old; mine had 190,000 kilometers on it. If possible, I recommend Maui, whose cars are two to three years old, while Britz's are over three years old. KEA's cars are only one year old.
Reviewed: February 24, 2017
The car was in good condition, and the Chinese customer service was excellent. They delivered the car to my place in Queenstown, which was very convenient. However, when I returned the car half an hour early and left it in the airport parking lot, we didn't meet in person. I had cleaned the car before returning it, but since I didn't have a vacuum cleaner, there were some sand and a few food crumbs (just a few pumpkin seeds) left inside. They charged me 100 NZD for this, which is really unacceptable!
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