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Last updated on: April 30, 2025
16Rental Locations
14Airport Locations
Map View of Car Rental Locations in Kota Kinabalu
GREEN MOTION
5.0/10
Starry Sky Travel
9.7/10
MKAZ
6.0/10
Europcar
8.6/10
Hertz
8.8/10
KK Rent A Car
8.6/10
Shouqizuche
8.4/10
SURIA
9.2/10
EPTA
8.9/10
Keddy by Europcar
9.1/10
Agtran
9.5/10
GREEN MATRIX
8.7/10
MAYFLOWER
8.4/10
AVIS
7.3/10
Hawk
8.2/10
Reviewed: April 24, 2025
The vehicle was relatively old, and the key issue is they didn’t refund the deposit. Instead of a credit card pre-authorization, the deposit was charged directly. After returning the car, they said the deposit would be refunded in 14 business days, but then they went radio silent.
Reviewed: April 7, 2025
Do not rent a car from this company! The deposit was charged as a regular payment, and it's been over two months without a refund. I noticed many people had similar experiences based on the reviews. This seems to be a recurring issue.
Reviewed: February 19, 2025
Very satisfied, convenient and efficient, I will rent from this company again next time!
Reviewed: January 28, 2025
Excellent service, the car was delivered to the hotel.
Reviewed: March 31, 2025
Overall pretty good. There were some issues with the deposit, but everything was actively resolved.
Reviewed: August 28, 2024
The service attitude was good, but asking us to find the car ourselves was a bit unreasonable.
Reviewed: March 19, 2025
Terrible experience. They overcharged for fuel. First, they claimed it was because of arriving a few minutes late to the airport, even though I had already paid the late fee. On top of that, the car delivered did not have a full tank of fuel, and I had to argue with the staff for quite a while. Eventually, they told me to refuel according to the fuel gauge. I took a photo and added 30 MYR worth of fuel, but when I returned the car, the staff deducted 25 MYR without notifying me. The attitude of this rental company was extremely poor. I waited for half an hour for the staff to arrive when returning the car. Everyone, please steer clear of this rental company. Never rent a car from them!
Reviewed: February 7, 2025
The service is efficient, and the pickup and return process is seamless without any delays.
Reviewed: February 3, 2025
The pick-up and drop-off process is very simple and quick. The pick-up spot is right next to the store, which is very convenient.
Reviewed: January 11, 2025
Picking up and returning the car at the airport is very convenient. Self-driving trips are more suitable for middle-aged and elderly travelers.
Reviewed: March 19, 2025
The staff were enthusiastic and professional, and the return process was convenient and straightforward.
Reviewed: December 19, 2024
When I arrived, Hertz was the only company with customers. There was someone completing their process ahead of me. An employee from Thrifty came over to assist, and everything was arranged fairly quickly.
Reviewed: February 16, 2020
Kudos to Hertz! As expected from a large company, their service is efficient and seamless. You just need to stand by the roadside, and the staff will drive the car right up to you.
Reviewed: February 5, 2025
Very satisfied. One night at 11 PM, I called the emergency line and they answered my call.
Reviewed: February 5, 2025
The car was delivered to my door, and the pickup and return processes were very fast. The vehicle's condition was decent, and the interior was quite clean. Time management could be better, but maybe it's a local habit.
Reviewed: February 2, 2025
I had a wonderful journey. The store gave me an upgraded and modified vehicle, which had impressive power. Since most areas in Kota Kinabalu are mountainous, having a pickup truck was absolutely perfect.
Reviewed: February 13, 2025
Very satisfied with the service attitude, patient and detailed explanation of the vehicle condition.
Reviewed: February 10, 2020
The staff was very friendly but they didn't speak Chinese.
Reviewed: November 7, 2024
Hmm, how should I put it? Overall, the service was very satisfactory. I think the staff's attitude was quite good.
Reviewed: May 20, 2024
The car rental company is just five minutes from the Sabah airport exit. The staff at the front desk were extremely friendly. Our flight was delayed, and we arrived at 10 PM, but they waited for us.
Reviewed: October 17, 2022
did not receive the car as booked due to overbooking for the model, in the end was given a smaller car, but enough to use for my trip.
Reviewed: March 20, 2024
The car we got was the make and model we booked. Though the car was a bit not so perfect in both internal and external condition, safety and reliability were satisfactory. No extra insurance was sold to us over the counter after I showed them my AXA additional cover that I bought together in my booking.
Reviewed: February 18, 2017
We rented a car from Kota Kinabalu to Semporna, but the car broke down on the way. There was no power when stepping on the gas pedal. We called the rental company to report it, and they initially said to keep driving to Semporna and they would replace the car there. Since we were staying on Mabul Island for 4 nights, we parked the car in Semporna. When we came back from our holiday, they neither replaced the car nor fixed it. We had to drive uphill at 30 km/h, which was extremely frustrating. One cylinder wasn't working, so we had to start and stop all the way to Kota Kinabalu. Finally, the rental company refunded us for 2 days of rental.
Reviewed: January 11, 2017
An employee was waiting with a sign, which was great. The handover was smooth, and the car was very new with only 5000km on it.
Reviewed: August 2, 2016
Firstly, the car was quite old, with over 100,000 km on it. The steering wheel was very heavy, even heavier than the old Jeep I used for driving lessons. Additionally, they did not inform us about parking guidelines in Kota Kinabalu. We got fined RM30 for not displaying a parking card in a legitimate parking space. I parked for one day, and the rental company charged me RM30, but they could potentially park for free for the remaining 29 days. Is that how it works? Dissatisfied!
Reviewed: January 5, 2019
No issues, car was very scratched, tip they should tell people about the parking voucher system
Reviewed: April 29, 2018
Someone will be waiting at the counter even if you arrive outside working hours.
Reviewed: March 26, 2018
Even at 1 AM, someone answered the phone. Not bad.
Reviewed: January 13, 2018
Like: Staff very friendly, i left my stuff inside the car and the team sent iit back the same day.
Dislike: They close the business on sunday
Reviewed: October 7, 2017
Like: Staff service was friendly and accomodating. Car was in good condition.
Reviewed: August 20, 2018
Even though the rental fee was fully paid in advance and both Visa and MasterCard credit cards were provided for the deposit, the rental company insisted on accepting only a single Visa or MasterCard credit card. Many Chinese credit cards require an additional UnionPay certification, and this was not accepted. Offering a cash deposit was also refused, which wasted a lot of time and disrupted our schedule.
Reviewed: September 27, 2014
Very dissatisfied! Our flight landed at 11 PM and when we arrived at the terminal where the car rental company is supposed to be, there wasn't even a counter. It took us 2 hours to get in touch with someone from the rental company. The car they delivered had an empty fuel tank and the GPS navigation system we reserved online was missing. We had to wait another 20 minutes for them to bring it. If you're planning to visit Sabah, do not rent a car from this company, you'll definitely regret it!!!
Reviewed: February 15, 2014
Pretty good, overall the pickup and return were smooth. Due to the language barrier, there wasn't much communication.
Reviewed: February 8, 2014
The car is new, only 30,000 kilometers. The condition is good! The only issue was it wasn't fully fueled. Contacted them by phone to solve the specific issue.
Reviewed: February 7, 2014
The service was excellent. After returning the car, they even offered to take us to our next hotel. Highly commendable, will use QEEQ for car rentals next time.
