I was informed on booking that someone will be waiting outside the arrival hall to assist me with the car. There was no one and I had to ask around. A staff from another company directed me on the direction to the car rental office, which was outside the terminal, about 500m away. Otherwise the car was good and I had no problems using it.
No one came to hold a sign to pick us up at the airport. After leaving the airport and going uphill, you can see the Alamo flag, it's just a 3-minute walk from there. The staff have an accent, which makes them hard to understand. You need to leave your phone number and email address to help them contact you. The deposit is frozen at 900 euros, which is excessively high! The car provided was very old, had tens of thousands of kilometers on it, and had many scratches! The rims were also damaged! You need to record every detail on-site and clarify everything with the staff; otherwise, you might be wrongly charged when returning the car. Luckily, I recorded videos!
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