The car condition wasn't great. Tire pressure was low, so we had to stop at a gas station for air, and we experienced a battery discharge as we left the headlights on for about 5 minutes while the tires were being inflated. This had us request the assistance of a technician. Even though, the Budget staff was very quick in answering our call for assistance and guided us remotely.
Due to language barriers, the store did not provide Chinese-speaking staff or instructions in Chinese. We were unaware that the car couldn't leave Cebu, and now we are waiting for the rental company's headquarters to inform us of the penalty amount. The deposit hasn't been refunded yet.
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Valentine Johnston(e)
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