CAR RENTAL REVIEWS ON DOLLAR IN HOUSTON

Best thing was car was neat and clean!

Booking is easy!

It was quick and when I found marks on the car before driving away the person said to just mark it down instead of telling me it didn't matter and that I don't have to report it.

Dollar was great and I would use it again.

Rental did its job however I find it unflattering that rental was not cleaned prior to our reservation time. There was orange debri or dust through out the entire car as well as trash. Cup holders were not cleaned out nor was the vehicle wiped down. The AC vent cover was missing which was annoying because passengers cannot control their air flow. Vehicle also smelled like smoke so we took it upon ourselves to have the vehicle sprayed to eliminate the odor. Which should have been done on your end as well as a detailed clean of the car. Photos were taken as evidence as this was noticed upon entering the vehicle. Airport pick up is not the easiest so we for the most part assisted ourselves and had no time to request another accommodating vehicle as we waited an hour for this one. Please reach out if you have any questions or concerns.

Where do I start. It took way to long at the counter. Because a family of 12 could not get a cat. So the line was very long. Finally we checked in. Went downstaires....no cars. We had to wait almost 60 minutes. But because it was first car to come we got a way bigger car. So overal we were happy.

Good.

The person in the counter made us buy insurance and EZ-TAG very expensive. Also charged us almost US 100 for 1 day extention that we needed to made for medical razons. Will never use Dollar again

I didn't get the car vehicle I requested.

The check-in line was about 8 deep. There were 5 agents, so it took about 25 minutes. Agent was not personable. A/C barely functioned. Return agent comped me $50 for inconvenience. Pleasantly resolved in seconds. Great customer service. Very satisfied.

Only issue was on the drop off, staff did not know how to get to our hotel (on airport) and also I had two chase up emails asking if I had returned the car

Kind of scammy in Houston. Got a $31 bill for two 50 cent tolls incurred without my knowledge

There was a javascript error at the very end of checkout, but I got a confirmation email.

Car condition was not good, really bad experience. Poor customer service

Picking up the car was a pain. First, there was an issue with Dollar processing my credit card. Calls to my credit card company showed that there was no problem. I had to bail on the reservation desk and go to the Dollar Kiosk, which was able to process my credit card with no problem. The kiosk attempted to print my documents (contract, etc), but only blank pages emerged. I was told to proceed to the garage and just take "any car in area B". This process took at least 45 minutes. I went out to pick up my car from the garage. The Dollar representative said I was not supposed to take any car from area B, as I had been instructed by the Dollar representative. She sent me back to the counter, where I had to wait in line for the 3rd time to sort it all out. The representative at the counter printed out my contract and wrote the letter "B" on the front. I went back to the garage with this new document in-hand and was told to take any car from area B.... I found the process to be slow and frustrating. I pre-booked online, yet came across lots of confusion and delays when it came to pick-up. The Dollar employees were patient and accommodating, but the systems they were navigating to get me a car were obviously slowing them down.

Excellent service, very quick when picking up the car. They even upgraded the model as the same model was not available.