Chaos

It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated

Booking platform was fine

Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.

All gy

Easy to get through the system

I did not get away from the counter until after 12:30 am. Line was long and slow. Nice people, but the process took WAY TOO long. At the rental I booked in Sacramento later in the week, it tool FAR less time to process things and there was not ADDITIONAL insurance required. I am going to check on the insurance that your company required. I had a BMW 530i that required no additional insurance???

Front desk staff at Denver is almost always crappy, car had smoker smell and the shuttle service takes to long at pick up at DIA