Good experience

The return location and the counter are not together abroad, which was quite unfamiliar to me at first.

Due to traffic, I arrived at Europcar in downtown Jerusalem at 11:00 AM. The staff impatiently told me 'you are late, your car has been cancelled.' I have so many questions—where is it written in the policy that you cannot be late for pickup? I paid the full amount as a prepayment. With no other option, I had to communicate with this extremely dismissive staff member, demanding that they provide a car and show me the contract clause stating I cannot be late.

Although ecar's cars are old, their customer service is pretty good.

WAITED 2.5 HOURS FOR A CAR!!!!!!!!!!!!

They helped me out a lot - called me back constantly to try and help me

Dislike: the car was not from the last 3 years